David Vaquera
Nederland,Texas
Summary
Dynamic and results-driven professional with extensive experience at HEB Grocery Store and The Avenue Coffee and Cafe. Proven track record in team leadership and cash handling, enhancing customer satisfaction through effective problem-solving and communication. Recognized for fostering a collaborative environment and streamlining operations to exceed service expectations.
Overview
5
5
years of professional experience
Work History
Shift Leader
HEB Grocery Store
Port Arthur, TX
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Lead Barista/Assistant Pastry Chef
The Avenue Coffee and Cafe
Port Neches, TX
03.2022 - 02.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Streamlined workflow for barista team members by implementing effective task delegation.
Associate
The UPS Store Inc.
Beaumont, TX
05.2021 - 01.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
No Degree - Radiology Technician
Lamar Institute of Technology
Beaumont, TX05-2027
High School Diploma -
Port Neches-Groves High School
Port Neches, TX06-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Team collaboration and leadership
- Motivational leadership
Timeline
Shift Leader
HEB Grocery Store
02.2024 - Current
Lead Barista/Assistant Pastry Chef
The Avenue Coffee and Cafe
03.2022 - 02.2024
Associate
The UPS Store Inc.
05.2021 - 01.2022
No Degree - Radiology Technician
Lamar Institute of Technology
High School Diploma -
Port Neches-Groves High School