Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laurie A. Vaughn

Nitro,WV

Summary

Accomplished Warranty Clerk at Total Warranty Services along with YES Chevrolet/YES Ford, focusing on customer satisfaction. Excelled in multitasking and maintaining meticulous attention to detail and effective communication. Demonstrated reliability and professional integrity, improving workflow and client relations. Experienced Office Manager in Pest Control, Pharmacy, and Facilities Manager with Marriott. Administrative professional experienced in providing exceptional customer service and problem solving. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping, filing, accounting and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Extremely hardworking, highly motivated, and eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, providing seasoned work ethic to quickly adapt to different processes. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Accounting Data Entry Clerk

Better Foods Inc.
Nitro, WV
11.2024 - Current
  • Processed vendor invoices.
  • Reconciled banking documents against entered data to ensure accuracy.
  • Processed and reconciled all company credit card statements and created P & L reports.

Receptionist

The Roof Doctor
Poca, West Virginia
03.2024 - 07.2024
  • Greeted visitors and received payments accurately.
  • Answered phones promptly; handled customer concerns and disputes in a professional manner.
  • Maintain accurate records of all incoming calls, messages, and visitors.
  • Ensured reception area was clean at all times and stocked with necessary supplies.
  • Maintained confidentiality of sensitive information obtained through job duties.
  • Scheduled appointments and maintained and updated appointment calendars.

Warranty Clerk

YES Chevrolet/YES Ford
Hurricane, WV
07.2023 - 02.2024
  • Cancel products such as GAP, Service Contracts, Tire & Wheel, etc.
  • Creating multiple spreadsheets for more accessible information.
  • Streamline the entire cancellation process for a more efficient workflow.
  • Organized and filed paperwork associated with each claim, ensuring all documents were properly documented and stored according to departmental guidelines.
  • Utilized computer software programs to review product warranties and effectively track repairs and returns.

GAP Dept.

Total Warranty Services
West Palm Beach, FL
02.2019 - 09.2022
  • Started GAP claims for the Total Loss process by gathering needed documents.
  • Daily contact with Insurance Companies, Police and others to expedite claims.

Office Manager

Hughes Exterminators
St. Petersburg, FL
03.2016 - 04.2018
  • Generated contracts, reports, processed checks, made daily deposits.
  • Manage technicians and inspectors' schedules, process orders, routine office duties.

Admin. Ass't.

The Penn Traffic Company
Syracuse, NY
08.2007 - 09.2009
  • Answered incoming calls, responded to emails, faxes, and complaints in a timely manner.
  • Calculated and processed bi-weekly payroll for 70+ pharmacists.
  • Maintened up to date records and compliance with The New York State Board of Pharmacy.
  • Renewed Pharmacists and Pharmacies licensing.
  • Calculated and processed expense reports and made travel arrangements.

Facilities Mgr.

Courtyard by Marriott
Spartanburg, South Carolina
07.1997 - 11.1998

Education

HOTEL MANAGEMENT CERTIFICATION - Hotel Management

Courtyard by Marriott University
Manassas, Virginia
02.1998

Some College (No Degree) - Business Administration And Management

Bryant & Stratton
Cicero, New York

Skills

  • Great Communicator
  • Time Management
  • Scheduling
  • Attention to Detail
  • Team Player
  • Word
  • Excel
  • Outlook
  • Typing 70 wpm
  • 10 Key Touch
  • Courteous and Professional
  • Reliability
  • Account reconciliation
  • Goal Setting
  • Appointment Scheduling
  • Security awareness
  • Multitasking
  • Travel Planning
  • Claims Handling
  • Punctual and Reliable
  • Office Management
  • Bank Deposits
  • Office Supply Management
  • Data entry

Certification

Hotel Management Certification

Timeline

Accounting Data Entry Clerk

Better Foods Inc.
11.2024 - Current

Receptionist

The Roof Doctor
03.2024 - 07.2024

Warranty Clerk

YES Chevrolet/YES Ford
07.2023 - 02.2024

GAP Dept.

Total Warranty Services
02.2019 - 09.2022

Office Manager

Hughes Exterminators
03.2016 - 04.2018

Admin. Ass't.

The Penn Traffic Company
08.2007 - 09.2009

Facilities Mgr.

Courtyard by Marriott
07.1997 - 11.1998

HOTEL MANAGEMENT CERTIFICATION - Hotel Management

Courtyard by Marriott University

Some College (No Degree) - Business Administration And Management

Bryant & Stratton
Laurie A. Vaughn