DAVID VERDONE
Windsor,CT
Summary
Dynamic Branch Manager with 40 years in the plumbing and heating industry at Plimpton & Hills, excelling in operations management and customer service. Proven track record in enhancing efficiency and driving sales growth through strategic planning and team development. Strong decision-making skills complemented by a commitment to fostering customer relationships.
Overview
42
42
years of professional experience
Work History
Branch Manager
Plimpton & Hills
Springfield, MA
08.1986 - Current
- Assisted in daily branch operations to ensure efficient workflow and customer satisfaction.
- Supported team members with training on new systems and processes for improved performance.
- Collaborated with management to identify areas for operational improvement and efficiency gains.
- Maintained accurate records and documentation to facilitate compliance with company policies.
- Engaged with customers to address inquiries and resolve issues, enhancing overall experience.
- Participated in regular meetings to discuss branch goals, strategies, and performance updates.
- Adapted quickly to changes in procedures, ensuring seamless transitions during implementation phases.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Plumber's Assistant
Horan Plumbing and Heating
Hartford, CT
06.1983 - 08.1986
- Assisted lead plumbers in installation and repair of residential plumbing systems.
- Assisted lead plumbers in installation of water heaters faucets toilets and other various plumbing fixtures
- Assisted lead plumbers in gas pipe and water pipe installs
- assisted plumbers in the installation of boilers and other kinds of heating products
Education
High School Diploma -
A.I Prince Tech
Hartford, CT06-1977
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Knowledge of the plumbing heating industry for 40 years
- Knowledge of the Cooling and hvac industry for 20 years
- Operations management
- Decision-making
- Cash handling
- Team player
- Sales management
- Interviewing and hiring
- Sales expertise
Timeline
Branch Manager
Plimpton & Hills
08.1986 - Current
Plumber's Assistant
Horan Plumbing and Heating
06.1983 - 08.1986
High School Diploma -
A.I Prince Tech