David Villacis
Michelangelo Hotel
Northport,NY
1
Certification
15
years of professional experience
Self motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In depth knowledge of operational and budget management techniques.
Work History
Operations Manager
1 Year 8 Months- Oversaw food & beverage, front office, housekeeping, and engineering departments to ensure cohesive operational flow.
- Processed payroll for staff to ensure timely payment., Inspections and providing Phenomenal guest experience.
- Managed daily hotel operations to ensure guest satisfaction and seamless service.
- Reduced operating budget waste by 100% in a month for the past 2 months through new inventory management system (Opera Cloud)
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management.
- Analyzed production data to identify bottlenecks and inefficiencies, implementing process improvements that increased productivity.
- Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs), standardizing operations across departments.
Operations Manager
3 Years 11 Months- Managing daily operations of the hotel, inspecting rooms, front office, Training, payroll, scheduling, forecasting, revenue management
- HMS system, guest satisfaction accommodations, customer service, acknowledgement of staff union.
- Managed daily hotel operations to ensure smooth guest experiences.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Sales Coordinator
2 Years 1 Month- OnQ system training 2+ years. Managing schedules, filing important documents and communicating relevant information
- Ensure the adequacy of sales-related equipment or material. Respond to complaints from customers and give after sales support when requested. Store and sort financial and non financial data in electronic form and present reports
- Handle the processing of all orders with accuracy and timeliness. Inform clients of unforeseen delays or problems. Monitor the team's progress, identify shortcomings and propose improvements.
Front Office Manager
3 Years 7 Months- Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests. Verifies the guest's method of payment and follows established credit-checking procedures.
- Ability to operate independently and with discretion, and work effectively under pressure.
- Great in a fast passed environment, great quality service. Computer skills.
Education
Bachelor of Science
Bachelor of Science - Tourism And Hospitality Management
Associate of Science - Hospitality Administration And Management
Skills
•
Inventory management
Process improvement
Budget control
Revenue management
Data analysis
Staff training
Performance evaluation
Effective communication
Team building
Time management
Schedule oversight
Sales background
Project planning and development
Expense optimization
Vendor sourcing
Certification
- Bar
- Food Handler Certification ServSafe
- CPR Certification
- First Aid Certification
- Real Estate License
Timeline
Operations Manager
Michelangelo Hotel
09.2024 - 05.2026Read More
Operations Manager
Ink 48 Hotel
05.2020 - 04.2024Read More
Sales Coordinator
Hampton by Hilton
10.2016 - 11.2018Read More
Front Office Manager
Holiday Inn Express
01.2011 - 08.2014Read More
Suffolk County Community College
Associate of Science from Hospitality Administration And Management
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Bachelor of Science
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St John’s University
Bachelor of Science from Tourism And Hospitality Management
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