David Vino
Technical Analyst
Brooklyn,NY
Overview
11
11
years of professional experience
Work History
Technical Solutions Analyst
Oracle Inc.
09.2022 - 07.2024
- Held responsibilities to provide Tier 3 assistance with Veterans Affairs and Department of Defense to identify and solve most difficult problems
- Collaborated with and helped multiple IT teams to increase IPS and IDS resolution time
- Triaged tickets to correct and most suitable solutions and vulnerabilities
- Document investigation/resolution steps for future tickets for teams and clients
- Prioritized work based on severity and urgency for client and business needs by managing workload to ensure issues are resolved and avoided
- Utilize Discern Visual Developer for resolutions
- Design, test, and maintain claim population and charge grouping rules
- Document Daily investigation/resolution monitoring of security logs and alerts
- Supporting InfoSec and data privacy policies
- Prioritized work based on severity and urgency for client and business needs by managing workload to ensure issues are resolved in a timely manner and Maintaining position-based security access across 100+ positions.
IT Support Technician
Nafa Electronic Inc.
02.2022 - 08.2022
- Responsible for providing on-site/remote technical support by maintaining integrity of client's technological infrastructure, maximizing customer retention, and increasing profitability
- Diagnosed errors with company's support desk team to resolve technical issues
- Maintained network servers including firewalls, workstations, peripheral devices, and written feedback on reliability.
Photography Specialist
Signet Jewelers
06.2018 - 12.2021
- Top performer with over 56% overall productivity by Accurately capturing diamond's unique characteristics.
HP Representative
Market Source
01.2017 - 08.2018
- Impacted third-party businesses associated with HP on strategic content/sales
- Increased organic site traffic by nearly 79% by leading conferences about updated technologies, plans, and development.
Corporate Solutions Consultant
Apple Inc.
07.2015 - 08.2017
- Created fast-paced business relationships with management to build long-lasting partnerships and infrastructure
- Verified documentation and worked on sales proposals within third-party vendors, selling Apple products
- Showcased entrepreneurial spirit to promote the latest technology, and repaired Apple OS Technology on sites.
Computer Sales Associate
Best Buy
03.2013 - 08.2015
- Handled Product demonstrations and answered correlation questions
- Educated customers on the use of selected computers and brands
- Assisted customers in understanding how to maximize the use of software features
- Troubleshoot any exciting customer's computers and mobile devices to specific needs to match the task.
Education
Certification Of Completion - Information Technology
Simply Cyber GRC Analyst Master Class
New York City, NY07.2022
Certification Of Completion - Information Technology
Stanford University Online
New York City, NY06.2022
Certification Of Completion - Information Technology
FullStack Academy Cybersecurity
New York City, NY11.2021
Bachelor of Science - Computer Science
Centerl Texas Collage
Killeen, TX06.2015
Skills
- Customer Support
- Application support
- Business Analysis
- IT Infrastructure
Certificationstraining
- Splunk Certified Core User, 02/01/22
- CompTIA, Security + SYO-601, 03/01/22
Technicalexperience
Python, SQL, Wireshark, Kali Linux, Burp Suite, SIEM, firewalls, snort, HTTP, TCP, Networking Cloud, NIST, JIRA, AAA, ISO 27001, logging, hash, communication, SQL, Python, IPS, IDS Communication, Mac OS, iOS, Windows OS
Timeline
Technical Solutions Analyst
Oracle Inc.
09.2022 - 07.2024
IT Support Technician
Nafa Electronic Inc.
02.2022 - 08.2022
Photography Specialist
Signet Jewelers
06.2018 - 12.2021
HP Representative
Market Source
01.2017 - 08.2018
Corporate Solutions Consultant
Apple Inc.
07.2015 - 08.2017
Computer Sales Associate
Best Buy
03.2013 - 08.2015
Certification Of Completion - Information Technology
Simply Cyber GRC Analyst Master Class
Certification Of Completion - Information Technology
Stanford University Online
Certification Of Completion - Information Technology
FullStack Academy Cybersecurity
Bachelor of Science - Computer Science
Centerl Texas Collage
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