David Wagstaff
Portland,OR
Summary
SENIOR MANAGER/BUSINESS DEVELOPMENT AND CUSTOMER SUCCESS Highly accomplished business leader with demonstrated success managing digital support products, Fortune 500 enterprise client accounts, and cross-functional division projects within the consumer electronics industry. Thorough experience as a strategic accounts manager to contribute to business strategy by utilizing a broad skill set to manage key client relationships, increase sales and project success across the organization. Core competencies include: Business Development Strategy Subject Matter Expert Product Evangelist Digital Transformation Training and Demo Creation Client and Customer Success Client and Customer Relationships Partnership Management Cross-Functional Collaboration
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner - Proprietor
WAGS Records
09.2019 - Current
- Sole Proprietor of multimedia music reselling business.
AppleCare Strategic Accounts
Apple, Inc.
06.2008 - 10.2019
- Managed and supported relationships with high-profile accounts at Fortune 500 and large enterprise companies, ensuring that the customers are able to maximize their access to support services, resolve issues, and increase success and productivity throughout the partnership.
Enterprise Business Development
AppleCare
07.2006 - 07.2008
- Oversaw all AppleCare Enterprise Support products for Apple Europe LTD's EMEA region.
Technical Director/Professional Video Specialist/Consultant
Soho Editors
11.2005 - 07.2006
- Led the company's Training Centers in London and Ireland as an Apple Pro Apps Certified Instructor and Systems Specialist.
Technical Director/Partner
Support Partners
03.2005 - 11.2005
- Designed and developed Technical Services department, including departmental infrastructure and product deliverables.
Education
Bachelor of Arts - Film & Video Production
California College of The Arts
San Francisco, CASkills
- Production Planning
- Production Processes
- Directing
- Content Development
- Proficient with Adobe, Premiere Pro, Photoshop, Audition, Media Encoder, Final Cut Pro, Avid
- Editing
- Production & Post Production Audio Mixing
- Problem-Solving
- Written Communication
- Budget Control
- Workflow Optimization
- Asset Management
- Project Coordination
- Task Prioritization
- Field Production
- Excellent Communication Team Building
- Production Oversight
- Technical Operations Oversight & Support
- Time Management
- Multitasking
Websites
Certification
- Apple Certified Specialist (ACS)
- Apple Certified Mac Technician (ACMT)
- Apple Certified Technical Coordinator (ACTC)
- Apple Certified Trainer, Apple Pro Products (ACT)
Timeline
Owner - Proprietor
WAGS Records
09.2019 - Current
AppleCare Strategic Accounts
Apple, Inc.
06.2008 - 10.2019
Enterprise Business Development
AppleCare
07.2006 - 07.2008
Technical Director/Professional Video Specialist/Consultant
Soho Editors
11.2005 - 07.2006
Technical Director/Partner
Support Partners
03.2005 - 11.2005
Bachelor of Arts - Film & Video Production
California College of The Arts