Summary
Overview
Work History
Education
Certification
Timeline
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David Walters

New Salem,Pennsylvania

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Global Technology Support Group (GTSG)

UPS
01.2001 - 03.2025
  • A strong understanding of PC hardware, software, networking.
  • Ability to diagnose and resolve technical issues efficiently.
  • Interacting with and supporting internal and external customers.
  • Clearly explaining technical issues and solutions to both technical and non-technical audiences.
  • Working with minimal supervision and collaborating with other team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Revenue Recovery Supervisor

UPS
02.1997 - 01.2001
  • Supervising and training employees on daily activities, ensuring safety, and promoting employee development.
  • Ensuring all employees adhere to safety policies and procedures.
  • Conducting audits of procedures and systems and generating reports.
  • Managing department resources to ensure maximum output, accuracy, and efficiency.
  • Making decisions and managing time effectively in a fast-paced environment.
  • Working flexible shift hours and start/end times as needed.
  • Strong oral and written communication skills are essential.

Operations Supervisor

UPS
02.1994 - 02.1997
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring.
  • Holding teams accountable for safety protocols, production goals, and attendance. to staff members.

Package Handler

UPS
05.1992 - 02.1994
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

Information Technology / Accounting

West Virginia Career Institute
Mt Braddock, PA 15465
03-2000

Certification

A+ Certification

Timeline

Global Technology Support Group (GTSG)

UPS
01.2001 - 03.2025

Revenue Recovery Supervisor

UPS
02.1997 - 01.2001

Operations Supervisor

UPS
02.1994 - 02.1997

Package Handler

UPS
05.1992 - 02.1994

Information Technology / Accounting

West Virginia Career Institute

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David Walters