David Walters
Clanton,AL
Summary
Dynamic HVAC professional with a proven track record at Walters Heating and Cooling, LLC, and currently at AirNow Home Services, excelling in operations management and customer relations. Expert in installing and repairing systems, I consistently enhanced customer satisfaction through high-quality service and effective communication, achieving sales goals while fostering a welcoming environment for clients. I have a valid license/certification from the State of Alabama Board of Heating, Air Conditioning & Refrigeration Contractors.
Knowledgeable HVAC Technician/Operator with solid background. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Service Manager
AirNow Home Services
07.2025 - Current
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Developed training programs to improve staff performance and service delivery.
- Coordinated scheduling and logistics for service appointments, optimizing resource allocation.
- Oversaw customer inquiries and resolutions, maintaining high service standards.
- Conducted regular team meetings to align objectives and share best practices in service management.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Owner/Operator
Walters Heating and Cooling, LLC
04.2023 - 06.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Troubleshooting HVAC issues
- Scheduling maintenance or repair activities
- Ensuring HVAC systems work properly
- Assessing products to identify needed repairs
- Referencing blueprints to install complete HVAC systems
- Providing suggestions for increased energy efficiency
- Setting controls to determine that a system is working properly
- Locating and diagnosing maintenance problems on equipment
- Conducting warranty services
- Performing emergency repairs on certain equipment items
- Assisting with customers' queries
Sales/Service Advisor
Haddon Heating and Air
05.2017 - 04.2023
- Coordinated with other departments as necessary to resolve customer concerns efficiently.
- Exceeded personal monthly sales goals consistently while maintaining high levels of customer satisfaction.
- Provided expert advice to customers on product selection based on their specific needs.
- Cultivated a welcoming environment that encouraged customers to explore product offerings without feeling pressured into making purchases.
Education
Associates In Applied Science - Engineering & Applied Technology: A/C, Heating, &
Fayetteville Technical Community College
Fayetteville, NC05-2004
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Customer relations
- Installing, maintaining, and repairing heating, ventilation, and air conditioning systems in residential and commercial settings
- Alabama Mechanical License Certification 23122
- Employee training and development
- Conflict resolution
- Time management
- Reliable and responsible
Timeline
Service Manager
AirNow Home Services
07.2025 - Current
Owner/Operator
Walters Heating and Cooling, LLC
04.2023 - 06.2025
Sales/Service Advisor
Haddon Heating and Air
05.2017 - 04.2023
Associates In Applied Science - Engineering & Applied Technology: A/C, Heating, &
Fayetteville Technical Community College