David W. Brooks
Moncks Corner,SC
Summary
Results-oriented IT professional with four years of experience in field operations and remote information security analysis. Expertise includes technical support, problem-solving, and investigative techniques to enhance client environments and strengthen security postures. Recognized for a dependable and adaptable approach, driven by a strong work ethic to effectively tackle challenges and deliver innovative solutions. Committed to continuous improvement and excellence in service delivery within the dynamic IT landscape.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Field Service Technician / IT Security Analyst
Cantey Tech Consulting
08.2021 - 08.2025
- Performed comprehensive security assessments of client infrastructure and tenant systems.
- Responded promptly to monitoring alerts from Security Operation Board to mitigate threats.
- Analyzed and incorporated information from anti-virus software, backups, firewalls, email filtering, and Microsoft 365 for vulnerabilities and implemented proactive measures to strengthen overall security posture of clients.
- Served as the organization’s representative while offering comprehensive services and customer support to foster positive relationships with clients through on-site field visits, emails, remote support, or phone calls.
- Conducted on-site installation, maintenance, and repair of IT hardware and software to support client operations across commercial and county school district settings individually and as a team member.
- Attained client computer system objectives by collecting relevant data, assessing and analyzing options, then executing a strategic course of action while thoroughly documenting issues and solutions.
- Troubleshooted network connectivity issues to ensure reliable access for the client using knowledge of TCP/IP, DNS, and DHCP.
- Managed tracking of billable time using a ticketing system while also providing superior customer-facing communications in a fast-paced environment.
- Executed setup and configuration of Windows 11, Office365, iOS devices, and organizational software in compliance with IT standards and security policies.
- Performed imaging and configuration of new desktops and laptops, ensuring seamless deployment and upgrades of hardware and software systems for client.
- Worked with third party vendors to address IT issues with hardware or software used by the client.
- Managed client endpoint updates and upgrades to Windows 11 OS to achieve project completion 2 months ahead of schedule.
Supervisor / Training & Curriculum Developer / Police Adviser / Trainer
DynCorp International
- Served as primary liaison between DynCorp International and NATO Special Operations Command for Department of Defense contract operational contract issues and requirements for Afghan police training initiatives.
- Supervised General Command Police Special Unit (GCPSU) Training & Curriculum Development Cell at Resolute Support Headquarters of five Americans and twenty Afghan linguists in developing specialized police training programs. Evaluated GCPSU police training effectiveness and relevance. Assessed performance of GCPSU instructors across Afghanistan to maintain training quality.
- Assigned to Afghan National Police Training & Curriculum Development Cell at NATO Headquarters in Kabul. Developed police training courses to ensure alignment with strategic objectives. Assessed police instructors throughout Afghanistan for quality improvement.
Technical Support Specialist Intern
Trident Technical College
01.2020 - 04.2020
- Tested compatibility of new programs with existing systems to evaluate overall system potential.
- Executed installation of software and hardware into production through component loading, command entry, and functionality testing of software or hardware.
- Assisted students and TTC employees in resolving IT issues within a support call center environment.
- Sustained historical records by accurately logging software and hardware modifications and updates.
Education
Associate of Applied Science - Cyber Security; Network Systems Management
Trident Technical College
12.2020
Master of Arts - Management
American Military University
08.2016
Bachelor of Science - Education
The Citadel, The Military College of South Carolina
05.1994
Skills
- Access rights administration
- Data analysis
- Cisco network management
- Effective team collaboration
- Analytical thinking
- Information security practices
- Comprehensive diagnostic evaluation
- Technical documentation proficiency
- Skilled communicator
- Active Directory management
- Network connectivity troubleshooting
- Office 365 setup
- Field service operations
- Attention to detail
- Organizational task management
- Analytical problem solving
- Efficiency enhancement
- Quality control testing
- Self-motivated work ethic
- System configuration
- Deadline prioritization
- Team collaboration leadership
- Customer-focused technical assistance
- Adaptability in various roles
- Proficient in Windows operating system
Certification
- CompTIA A+
- CompTIA Security+
- Command Incident Response
- Dell Client Course 2019
- Dell Enterprise Self Dispatch
- Dell Client Foundations
- DoD: Secret Clearance (Expired)
- Extron A/V Associate
- Field Training Officer
- International Criminal Investigation and Training Assistance Program (ICITAP) Master Instructor
- Six Sigma: Black Belt
- Six Sigma: Lean & DFSS Green Belt
- Trident Technical College Cybersecurity Certificate
- Trident Technical College Network Systems Management Certificate
Timeline
IT Field Service Technician / IT Security Analyst
Cantey Tech Consulting
08.2021 - 08.2025
Technical Support Specialist Intern
Trident Technical College
01.2020 - 04.2020
Supervisor / Training & Curriculum Developer / Police Adviser / Trainer
DynCorp International
Master of Arts - Management
American Military University
Bachelor of Science - Education
The Citadel, The Military College of South Carolina
Associate of Applied Science - Cyber Security; Network Systems Management
Trident Technical College
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