David Wilder
San Antonio
Summary
Claims professional with 5+ years of experience investigating losses, evaluating liability, managing claim files, and guiding customers through the claims process. Proven ability to analyze documentation, communicate effectively, and deliver timely claim resolutions.
Overview
12
12
years of professional experience
Work History
Engineer I-II - Transportation
Pape-Dawson Engineers
San Antonio, Texas
01.2023 - 11.2025
- Investigated project conditions through field evaluations, data review, and coordination with stakeholders to identify issues and recommend solutions.
- Analyzed technical documentation, maintained detailed project records, and communicated findings to clients and government agencies.
- Coordinated with utility providers, municipalities, and multidisciplinary teams to resolve issues and support successful project delivery.
- Managed multiple assignments simultaneously while meeting deadlines and maintaining high standards of accuracy.
Traffic and Transportation Intern
Kimley-Horn and Associates
San Antonio, Texas
05.2022 - 08.2022
- Analyzed traffic data including turning-movement counts, speed studies, ADT, and volume development.
- Performed traffic impact analyses, including trip generation, distribution, assignment, and intersection operational evaluation.
- Prepared intersection, signing, and pavement marking plans in compliance with MUTCD and local municipal standards.
- Collaborated with roadway and transportation teams to prepare traffic calming plans and supporting design exhibits.
Claims Generalist Associate / Auto Damage Estimator
Progressive Casualty Insurance Company
San Antonio, Texas
01.2017 - 05.2019
- Investigated automobile claims by obtaining statements, reviewing police reports, evaluating damages, and analyzing evidence to determine liability and support fair claim outcomes.
- Managed claims from first notice of loss through resolution while maintaining proactive communication and delivering a positive customer experience.
- Assessed vehicle damage claims, prepared repair estimates, determined total loss status, and negotiated claim settlements while ensuring accurate documentation and timely resolution.
- Served as a trusted customer resource throughout the claims process, helping policyholders understand coverage, repair options, and settlement outcomes.
Inside Auto Adjuster
USAA
San Antonio, Texas
01.2014 - 12.2016
- Investigated automobile accidents by gathering statements, reviewing documentation, analyzing facts, and determining liability.
- Managed a high-volume caseload while maintaining strong customer relationships through timely communication and responsive claim handling.
- Collaborated with members, repair facilities, law enforcement personnel, and third parties to obtain critical information and move claims toward resolution.
- Guided members through difficult claim situations with empathy, professionalism, and a focus on delivering exceptional service.
Education
Bachelor of Science - Civil Engineering
University of Texas at San Antonio
12-2022
Bachelor of Business Administration - Management Science
University of Texas at San Antonio
12-2013
Skills
- Microsoft Office Suite
- Claims Management Systems
- Electronic Document Management
- Digital Claim Documentation
- Claims Diary Management & Workflow Systems
- Data analysis
- Critical thinking
Timeline
Engineer I-II - Transportation
Pape-Dawson Engineers
01.2023 - 11.2025
Traffic and Transportation Intern
Kimley-Horn and Associates
05.2022 - 08.2022
Claims Generalist Associate / Auto Damage Estimator
Progressive Casualty Insurance Company
01.2017 - 05.2019
Inside Auto Adjuster
USAA
01.2014 - 12.2016
Bachelor of Business Administration - Management Science
University of Texas at San Antonio
Bachelor of Science - Civil Engineering
University of Texas at San Antonio