David Wilfong
Columbia,MO
Summary
Driven Senior Analyst / Technical Product Owner at Shelter Insurance Company, adept in client relationship management and data analysis. Excelled in fostering team collaboration, enhancing operational effectiveness, and boosting customer satisfaction. Proven track record in leveraging information gathering for strategic decision-making, resulting in significant business growth and client retention. Rational Senior Analyst with over 25 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
26
26
years of professional experience
Work History
Senior Analyst / Technical Product Owner
Shelter Insurance Company
10.1998 - Current
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Collaborated with stakeholders to identify business needs and data sources.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Computer Engineering
Southeast Missouri State University
Cape Girardeau, MO12.1995
Skills
- Client management
- Client Relationship Management
- Data Analysis
- Performance monitoring
- Project Management
- Team Collaboration and Leadership
- Information Gathering
Timeline
Senior Analyst / Technical Product Owner
Shelter Insurance Company
10.1998 - Current
Bachelor of Science - Computer Engineering
Southeast Missouri State University
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