David Wilhelmi
Westland
Summary
Technical Support professional adept at resolving complex computer issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situations and exceptional developed people skills
Overview
13
13
years of professional experience
Work History
Network / Cabling Technician
Low Voltage Xperts
10.2015 - Current
- Installed and routed all necessary cat5, or cat6 cable per each job specification, and/or company standards.
- Installed a variety of IP cameras, switches, and access points for major businesses and residential clients.
- Assisted customers in the configuration of accessing security cameras remotely and retrieving their backup recordings.
- Installed various support structures, including cable racks, J-hooks, and other related structures.
Onsite Support Technician Engineer
Peritus/OSI Digital/HATCI
03.2024 - 10.2024
- Supported and was onsite for issues for the Satellite building of Hyundai research and development center ‘Hatci’.
- In charge of two times entire projects over the whole site (Dual refresh project, and hundreds of disposals to be inventoried and documented).
- Prepared, and imaged newly employees IT equipment including setting up all proper hardware including dual monitors.
Sr. IT Support Analyst
HTC/Ford Motor Company
03.2022 - 08.2022
- Stayed on site daily to help the Technion’s resolve their issues, whether it be it’s not printing their reports, the testing machine such as hard drive, monitor, or cables were faulty and had to be replaced.
- Took on multiple projects such as imaging multiple users’ equipment and testing equipment in the lab facility.
- Coordinated with the ford printer team to order and dispose of ink cartridges that we may need though, or if there’s an issue with the printer itself open and raise the ticket to the appropriate level and team.
IT Support Technician
Great Lake Ace hardware
09.2020 - 09.2021
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Walk colleagues or clients through steps to help them resolve their technical problems.
- Maintain procedures and reports that provide technical support to the entire organization.
Network Analyst
Community Financial Credit Union
08.2014 - 10.2015
- IT support for all twelve branches in Michigan as they came in daily.
- Setting up and preparing new PC's with appropriate programs.
- Served as the voice of the IT department by serving on multiple committees.
- Created, deleted, and modified employees within active directory giving them correct permissions.
- Point of contact for all printer maintenance, repairs, and toner orders for all branches in Michigan.
Network Technician / IT Consultant
Bosch Corporation / Aerotek
01.2012 - 01.2014
- Performed hardware and software installations while maintaining high-level customer care.
- Assembled and installed a wide array of computer systems, new hardware and software upon request.
- Scheduled and performed one on one user training with individuals or their departments.
- Discussed proper IT policies, procedures, and computer safety during the new hire orientation.
Education
No Degree - Information Assurance
Eastern Michigan University
Ypsilanti, MISkills
- Meticulous and well organized
- Self-motivated
- Strong communication skills
- Team oriented
- Problem diagnosis
- Active Directory user management
- Data backup and Image OS deployment
- VPN configuration and support
- Network and Local printer support
- Proficient in Microsoft Office
- Wireless networking
- Hardware configuration
- Operating systems
- Server management
- Remote support
- Hardware installation
- Help desk support
- Active directory
Timeline
Onsite Support Technician Engineer
Peritus/OSI Digital/HATCI
03.2024 - 10.2024
Sr. IT Support Analyst
HTC/Ford Motor Company
03.2022 - 08.2022
IT Support Technician
Great Lake Ace hardware
09.2020 - 09.2021
Network / Cabling Technician
Low Voltage Xperts
10.2015 - Current
Network Analyst
Community Financial Credit Union
08.2014 - 10.2015
Network Technician / IT Consultant
Bosch Corporation / Aerotek
01.2012 - 01.2014
No Degree - Information Assurance
Eastern Michigan University
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