Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Wilhelmi

Westland

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

10
10
years of professional experience

Work History

Onsite Support Technician Engineer

Peritus/OSI Digital/HATCI
03.2024 - 10.2024
  • Supported and was onsite for issues for the Satellite building of Hyundai research and development center ‘Hatci’.
  • Troubleshooted an array of issues from Hard ware to software issues per each customer scenario
  • Prepared, and imaged newly employees IT equipment including setting up all proper hardware including dual monitors.
  • Updated and maintained inventory database for all users and associated equipment they were given.
  • In charge of two times entire projects over the whole site (Dual refresh project, and hundreds of disposals to be inventoried and documented)

Sr. IT Support Analyst

HTC/Ford Motor Company
03.2022 - 08.2022
  • Stayed on site daily to help the Technion’s resolve their issues, whether it be it’s not printing their reports, the testing machine such as hard drive, monitor, or cables were faulty and had to be replaced.
  • Took on multiple projects such as imaging multiple users’ equipment and testing equipment in the lab facility.
  • Coordinated with the ford printer team to order and dispose of ink cartridges that we may need though, or if there’s an issue with the printer itself open and raise the ticket to the appropriate level and team.
  • Supported and fixed all the test sites equipment they use to test the cars

IT Support Technician

Great Lake Ace hardware
09.2020 - 09.2021
  • Install and configure software and computer systems.
  • Troubleshoot and resolve issues with software or hardware.
  • Walk colleagues or clients through steps to help them resolve their technical problems.
  • Maintain procedures and reports that provide technical support to the entire organization
  • Working knowledge and expertise with a variety of software, hardware, and applications

IS Service Desk Support I

Trinity Health Corporation
01.2020 - 04.2020
  • Under general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries, requests, and problems arising from software/hardware of all supported TIS systems.
  • Resolves problems for various computer applications, resets passwords, activates print queues, resets printers/terminals
  • Utilizes available resources as obtained through training to assist in troubleshooting issues in a call center environment.
  • Utilizes available resources as obtained through training to assist in troubleshooting issues in a call center environment. Documents issues in the call tracking system utilizing clear and concise problem descriptions.

Network Analyst

Community Financial Credit Union
08.2014 - 10.2015
  • IT support for all twelve branches in Michigan as they came in daily
  • Setting up and preparing new PC's with appropriate programs
  • Served as the voice of the IT department by serving on multiple committees
  • Created, deleted, and modified employees within active directory giving them correct permissions
  • Point of contact for all printer maintenance, repairs, and toner orders for all branches in Michigan

Education

No Degree - Information Assurance

Eastern Michigan University
Ypsilanti, MI

Skills

  • Detail-oriented and organized
  • Effective team contributor
  • Issue assessment
  • Supplier relationship management
  • Active Directory account management
  • Operating system image deployment
  • VPN configuration and support
  • Network and Local printer support
  • Skilled in Microsoft Office applications
  • Ticketing system experience
  • Strategic asset management
  • Configuration management

Timeline

Onsite Support Technician Engineer

Peritus/OSI Digital/HATCI
03.2024 - 10.2024

Sr. IT Support Analyst

HTC/Ford Motor Company
03.2022 - 08.2022

IT Support Technician

Great Lake Ace hardware
09.2020 - 09.2021

IS Service Desk Support I

Trinity Health Corporation
01.2020 - 04.2020

Network Analyst

Community Financial Credit Union
08.2014 - 10.2015

No Degree - Information Assurance

Eastern Michigan University

Similar Profiles

CREATE PROFILE