Engage with customers through door-to-door canvassing, informing customers of our product line and company benefits
Communicate & schedule roof repair and replacements jobs with company owner/operator
Represent homeowners at Insurance adjuster meetings and communicate findings upon completion to the homeowner
Conduct thorough and detailed roof inspections, take pictures and relay discoveries to home-owner
Advertise business on social media forums to generate increased sales
Assist homeowners with insurance-related questions about their particular policies
Communicate clear and realistic goals and expectations for work completion to homeowners
CEP Technical Parts Coordinator
Holt CAT
San Antonio, Texas
06.2015 - 10.2023
CEP Technical Parts Coordinator 06/2015 - Current
HOLT CAT | San Antonio, TX
In 8 years with C.E.P / Holt Mfg generated a total of $7.5 million dollars worth of water truck parts sales, $4.4 million in steel material sales and $182K in custom manufactured inventory sales
Assisted all walk-in & call-in customers with various water truck parts needs and followed up with clear communication to all Holt Service Shops in need of Holt Spray King products and parts assistance
Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand and support smooth daily operations
Collaborated with business associates and cross-functional teams, including B2B and B2C, to align operations with targets and strengthen internal relationships by collaborating with other coordinators and counter-sales reps to arrange for orders to arrive on time and at correct destinations for customers and other businesses and provide inventory report information on multiple SOS designations)
Fireworks Super Store Operator
Mr W Fireworks
San Antonio, TX & NM
07.2022 - 12.2022
Monitored and maintained store inventory levels by regularly checking shelves, restocking items, and notifying store manager when items would get low.
Led a small team in a profitable fireworks sales season by operating a fireworks stand in July of 2022 which resulted in a net profit of $69,000 at seasons closing
Coordinated trash and waste removal, delegated cleaning responsibilities to seasonal workers and maintained a tidy and presentable super store for the December 2022 season
Managed daily operations, fireworks sales, bank deposits, safety bulletin displays, and scheduling hours for a team of 8 seasonal employees in December of 2022 which resulted in a net profit of $35,000 at seasons closing.
Parts Clerk
Holt CAT
San Antonio, TX
02.2011 - 06.2015
Parts Clerk 02/2011 - 05/2015
HOLT CAT | San Antonio, TX
Followed standard procedures for pulling parts, shipping and receiving, putting up inventory from stock trucks, filling batteries and assisting technicians with shop orders
Assisted with greeting customers using Holt's High 5 rules of engagement at front counter
Trained and adept at assembly/reassembly of CAT and non-CAT hydraulic hoses including complete hydraulic hose rebuilds as needed
Education
Associate of Arts - Business Administration
Palo Alto College
San Antonio, TX
12.2020
Skills
Is Able to work well independently as well as with other departments and team members to find best practices and solid solutions
Is Adaptable and a dependable self-starter
Is Able to perform accurate and timely purchase order entries and closures
Articulates and is well versed in customer service in-person or over the phone
Is capable of training and coaching fellow team members
Enjoys project management
Has earned multiple Customer Service recognitions
Establishes himself in maintaining clear and helpful correspondence with both internal and external contacts & vendors as well as communication with management
Has a solid background in inventory management
Is Forklift Certified and assists with keeping coworkers up to date with their certifications through training and scheduling re-tests as needed (from time in role beginning 07/2021 to current day has certified 30 Holt CAT employees)
Accomplishments
Recognized for multiple “Customer First/ High 5" awards at Holt CAT for outstanding customer service
Completed Professional Developments in the following Holt Development Services:
Values Based Leadership
DISC
Conflict Resolution
Legendary Customer Service
Principles of Persuasion
"Dealing with Challenging Customer Interactions"
Advanced Blue Book DISC
High 5 Training
SLII for Supervisors
Certifications
Train the Trainer Forklift Certified 9/7/2016 (Renewed) 6/30/2021