Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
References
Timeline
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David Willette

David Willette

San Antonio,TX

Summary

  • Adept at sales both B2B and B2C
  • Capabable in leadership roles and coaching
  • Excellent Communicator
  • Organized problem solver

Overview

13
13
years of professional experience

Work History

Salesperson

SHI Roofing & Construction LLC
San Antonio , TX
10.2023 - Current
  • Engage with customers through door-to-door canvassing, informing customers of our product line and company benefits
  • Communicate & schedule roof repair and replacements jobs with company owner/operator
  • Represent homeowners at Insurance adjuster meetings and communicate findings upon completion to the homeowner
  • Conduct thorough and detailed roof inspections, take pictures and relay discoveries to home-owner
  • Advertise business on social media forums to generate increased sales
  • Assist homeowners with insurance-related questions about their particular policies
  • Communicate clear and realistic goals and expectations for work completion to homeowners

CEP Technical Parts Coordinator

Holt CAT
San Antonio , Texas
06.2015 - 10.2023

CEP Technical Parts Coordinator 06/2015 - Current
HOLT CAT | San Antonio, TX

  • In 8 years with C.E.P / Holt Mfg generated a total of $7.5 million dollars worth of water truck parts sales, $4.4 million in steel material sales and $182K in custom manufactured inventory sales
  • Assisted all walk-in & call-in customers with various water truck parts needs and followed up with clear communication to all Holt Service Shops in need of Holt Spray King products and parts assistance
  • Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand and support smooth daily operations
  • Collaborated with business associates and cross-functional teams, including B2B and B2C, to align operations with targets and strengthen internal relationships by collaborating with other coordinators and counter-sales reps to arrange for orders to arrive on time and at correct destinations for customers and other businesses and provide inventory report information on multiple SOS designations)

Fireworks Super Store Operator

Mr W Fireworks
San Antonio , TX & NM
07.2022 - 12.2022
  • Monitored and maintained store inventory levels by regularly checking shelves, restocking items, and notifying store manager when items would get low.
  • Led a small team in a profitable fireworks sales season by operating a fireworks stand in July of 2022 which resulted in a net profit of $69,000 at seasons closing
  • Coordinated trash and waste removal, delegated cleaning responsibilities to seasonal workers and maintained a tidy and presentable super store for the December 2022 season
  • Managed daily operations, fireworks sales, bank deposits, safety bulletin displays, and scheduling hours for a team of 8 seasonal employees in December of 2022 which resulted in a net profit of $35,000 at seasons closing.

Parts Clerk

Holt CAT
San Antonio , TX
02.2011 - 06.2015

Parts Clerk 02/2011 - 05/2015
HOLT CAT | San Antonio, TX

  • Followed standard procedures for pulling parts, shipping and receiving, putting up inventory from stock trucks, filling batteries and assisting technicians with shop orders
  • Assisted with greeting customers using Holt's High 5 rules of engagement at front counter
  • Trained and adept at assembly/reassembly of CAT and non-CAT hydraulic hoses including complete hydraulic hose rebuilds as needed

Education

Associate of Arts - Business Administration

Palo Alto College
San Antonio, TX
12.2020

Skills

  • Is Able to work well independently as well as with other departments and team members to find best practices and solid solutions
  • Is Adaptable and a dependable self-starter
  • Is Able to perform accurate and timely purchase order entries and closures
  • Articulates and is well versed in customer service in-person or over the phone
  • Is capable of training and coaching fellow team members
  • Enjoys project management
  • Has earned multiple Customer Service recognitions
  • Establishes himself in maintaining clear and helpful correspondence with both internal and external contacts & vendors as well as communication with management
  • Has a solid background in inventory management
  • Is Forklift Certified and assists with keeping coworkers up to date with their certifications through training and scheduling re-tests as needed (from time in role beginning 07/2021 to current day has certified 30 Holt CAT employees)

Accomplishments

  • Recognized for multiple “Customer First/ High 5" awards at Holt CAT for outstanding customer service
  • Completed Professional Developments in the following Holt Development Services:
    Values Based Leadership
    DISC
    Conflict Resolution
    Legendary Customer Service
    Principles of Persuasion
    "Dealing with Challenging Customer Interactions"
    Advanced Blue Book DISC
    High 5 Training
    SLII for Supervisors

Certifications

  • Train the Trainer Forklift Certified 9/7/2016 (Renewed) 6/30/2021
  • CPR Certified 2023
  • New Miner MSHA training 2023

References

  • Neal Olenick-CAT Support Service Manager 210 648-8457 Neal.Olenick@holtcat.com
  • Larry Aikins-CAT Support Field Service Superintendent Larry.Aikins@holtcat.com
  • Nathan Favor-Mr. W Fireworks Operator 210 464-3108
  • Kyle White Pastor of Community Baptist Church 210 723-6568 cbcelder59@gmail.com

Timeline

Salesperson

SHI Roofing & Construction LLC
10.2023 - Current

Fireworks Super Store Operator

Mr W Fireworks
07.2022 - 12.2022

CEP Technical Parts Coordinator

Holt CAT
06.2015 - 10.2023

Parts Clerk

Holt CAT
02.2011 - 06.2015

Associate of Arts - Business Administration

Palo Alto College
David Willette