David Williams
Chicago ,IL
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
22nd Century Technologies
10.2022 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Used ticketing systems to manage and process support actions and requests.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
Laboratory Assistant
Dr. Xiaomin Ma
01.2020 - 04.2022
- Assembled electrical and electronic Systems and Prototypes according to engineering data and knowledge of electrical principles, used hand tools and measuring instruments
- Build, calibrate, maintain, troubleshoot, or repair electrical instruments or testing equipment.
- Provided technical assistance and resolution when electrical or engineering problems are encountered before, during , and after construction.
- Set up and operated test equipment to evaluate performance of developmental parts, assemblies, or systems under simulated operating conditions, and record results.
Education
Certificate - Security +
CompTIA
Downers Grove, IL12.2022
Bachelor of Science - Computer Engineering
Oral Roberts University
Tulsa, OK05.2022
Skills
- C Programming Language
- Computer and Microsoft Office Skills
- Hardware design
- Hardware documentation
- Programming Languages: Java, C#, Python, Matlab
- Schematic Programs: Solid Works Autocad
Accomplishments
- Artificial Intelligence
- Microprocessor Design
- Digital Signal Processing
Awards
- Winner of IEEE competition in the city of Tulsa, OK
- First place winner of Engineering Robotics competition for Oral Roberts University
Timeline
IT Support Specialist
22nd Century Technologies
10.2022 - Current
Laboratory Assistant
Dr. Xiaomin Ma
01.2020 - 04.2022
Certificate - Security +
CompTIA
Bachelor of Science - Computer Engineering
Oral Roberts University
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