David Willoughby
Douglasville,GA
Summary
Diligent creative with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Overview
38
38
years of professional experience
Work History
Customer Service Manager
Hotsauce Technologies
07.2016 - 07.2019
- Telephone and live Customer Service Manager for restaurant point of sales company
- Developed relationships with 15 new staff members, and assisted many existing staff members
- Improved equipment maintenance public relations
- Worked with departments across the company, including marketing and project manager initiatives, products, and services
Proprietor
Shark Bite Deli and Books
06.2001 - 02.2004
- Purchased a meat shop to turn into a well appreciated delicatessen
- Created the largest book exchange in Central America
- Used an outdoor bar area for regular and special events
Manager
Metrotainment Cafes
03.1993 - 03.2001
- Front and back of the house employee and manager in multiple successful concepts
- Played key roles in company meetings
- Increased sales and efficiency in all locations
Employee and Manager
Provino's Restaurant Corporation
07.1981 - 11.1998
- Increased kitchen output from 300 dinners a night to 1200
- Managed constant Banquets for multiple years
- Managed the most popular restaurant in Cobb County, Scalini's
Education
Not a Lot / Cobb County
09.1974
Skills
- Cook, very accomplished bartender, manager and owner
- Magazine lead writer, editor and graphic design in Costa Rica
- Traveler and entrepreneur
- Favorite father
Languages
Spanish
Limited Working
Timeline
Customer Service Manager
Hotsauce Technologies
07.2016 - 07.2019
Proprietor
Shark Bite Deli and Books
06.2001 - 02.2004
Manager
Metrotainment Cafes
03.1993 - 03.2001
Employee and Manager
Provino's Restaurant Corporation
07.1981 - 11.1998
Not a Lot / Cobb County
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