David Woemmel
Algonquin
Summary
Dynamic Customer Success Portfolio Manager and innovative leader with a proven track record in solving complex business challenges and implementing impactful solutions that yield measurable results. With 25 years of experience in consulting and cloud technologies, strong customer focus and critical thinking skills drive the ability to deliver innovative ideas and practical solutions. Committed to transforming businesses and enhancing operational success, leveraging expertise to foster lasting relationships and ensure client satisfaction. Passionate about creating value through strategic initiatives that align with organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
RVP, Customer Success
Salesforce
01.2024 - Current
- Align with Sales and Success leadership to define priorities and goals for the year to ensure adoption of products, Signature entitlements, AOV protection and growth on $1.5B commercial business
- Lead, mentor, and manage a high-performing, 23-member CSM team, fostering a collaborative and results-driven work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Director, Technical Account Management
Salesforce
01.2021 - 01.2024
- Managed the delivery and renewal of $40M+ Signature Success plan business across FINS, Manufacturing & Auto, Canada and SMB
- Led a high-performing team of 90+ Technical Account Managers in North America.
- Hired 100+ team professionals, as well as built out our Mexico City office
- Developed and implemented data-driven strategies to improve customer engagement and satisfaction.
Technical Account Manager
Salesforce
04.2018 - 01.2021
- Developed strong relationships with clients to understand technical needs and ensure satisfaction.
- Managed onboarding processes for new clients, facilitating seamless integration of solutions.
- Collaborated with cross-functional teams to address client issues and provide timely resolutions.
- Conducted product training sessions for clients, enhancing their understanding and usage of solutions.
Business Solutions Manager
Salesforce
2012 - 2018
- Supported development of business solutions by gathering and analyzing client requirements.
- Assisted in creating presentations to communicate project goals and updates to stakeholders.
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
- Researched industry trends to provide insights for strategic decision-making and solution development.
Solution Architect
Salesforce
01.2005 - 2012
- Designed scalable architecture solutions aligning with business needs and technical requirements for Fortune 500 companies across FinServ, Manufacturing and Health Care.
- Collaborated with cross-functional teams to define project scope and deliverables.
- Balanced competing project demands by effectively prioritizing workload based on stakeholder input and resource availability.
Consultant
Accenture
01.2021 - 01.2005
- Business and technical consulting in CRM technologies and change management
Education
Bachelor of Biology, German -
College of Arts & Sciences | Kansas State University
01.2001
Certificate of Biology and German - undefined
Justus Liebig Universitat, Giessen
Giessen, Germany01.1999
Skills
- Portfolio Management
- Customer service
- Leadership
- Problem-solving
- Teamwork and collaboration
- Effective communication
- Consulting
- Program / project management
- Salesforce Platform
Certification
Co-Active Leadership Program Graduate (Aug 2019)
LANGUAGES
English (Fluent)
German (Intermediate)
Interests
- Music
Timeline
RVP, Customer Success
Salesforce
01.2024 - Current
Director, Technical Account Management
Salesforce
01.2021 - 01.2024
Consultant
Accenture
01.2021 - 01.2005
Technical Account Manager
Salesforce
04.2018 - 01.2021
Solution Architect
Salesforce
01.2005 - 2012
Certificate of Biology and German - undefined
Justus Liebig Universitat, Giessen
Business Solutions Manager
Salesforce
2012 - 2018
Bachelor of Biology, German -
College of Arts & Sciences | Kansas State University