David Wood
Tampa
Summary
I'm a motivated sales professional with a background in telecom and customer service, consistently achieving weekly commission goals through effective upselling and relationship building. Skilled in identifying customer needs, closing sales, and delivering high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Technical Chat Data Entry
OneTouch Direct
Tampa, Florida
08.2025 - Current
- Consistently met and exceeded weekly commission targets by identifying customer needs and recommending relevant products and service upgrades
- Drove revenue through adding new lines, upselling services, and account enhancements for business customers
- Recognized as a top performer (MVP) among ~120 representatives for sales and performance metrics
- Selected as a mentor for new hires, training team members on systems, customer interaction, and sales techniques
Fraud Member Service Representative
Navy Federal Credit Union
Pensacola, Florida
09.2024 - 08.2025
- Provided high-level customer support while identifying opportunities to educate customers on financial products and services
- Handled sensitive account issues while maintaining trust and professionalism
- Strengthened customer retention through clear communication and problem resolution
Remote Sales Associate
Omaha Steaks
Pensacola, Florida
11.2023 - 08.2024
- Engaged customers in a remote sales environment, building rapport and guiding purchasing decisions
- Recommended products based on customer needs, contributing to increased sales and repeat business
- Delivered a strong customer experience while managing high call/chat volume
Customer Service Team Member & Cashier
Target
04.2022 - 04.2023
- Assisted customers with purchases while promoting store credit cards, promotions, and add-on sales
- Met or exceeded store targets for credit applications and promotional sales
- Delivered fast, friendly service in a high-traffic retail environment
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05-2028
Associate of Science - Information Technology
St. Petersburg College
Clearwater, FL05.2022
High School Diploma -
Acellus
St Louis, MO05-2020
Skills
- Mobile Devices & Wireless Services
- Service Plan Optimization
- CRM & Customer Account Systems
- Customer Relationship Building
- Consultative Selling
- Commission-Based Sales Performance
Accomplishments
- Recognized as MVP Chat Representative among ~120 representatives for overall performance and results
- Selected as a mentor for new hires, improving onboarding and team performance through training and support
- Completed CourseCareers IT fundamentals, troubleshooting, networking basics, and customer support skills relevant to technical environments
Timeline
Technical Chat Data Entry
OneTouch Direct
08.2025 - Current
Fraud Member Service Representative
Navy Federal Credit Union
09.2024 - 08.2025
Remote Sales Associate
Omaha Steaks
11.2023 - 08.2024
Customer Service Team Member & Cashier
Target
04.2022 - 04.2023
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Information Technology
St. Petersburg College
High School Diploma -
Acellus