Twenty years experience in IT technology, including computers, servers, wifi, network security, user support. Including: setup and configuration of Dell and HP desktops, setup and configuration of monitors and other computer peripherals, familiarity with Windows 7, 8, and 10, managing connectivity to printers and other network resources, Microsoft Office 365 management and support, troubleshooting user issues with computers and software programs, fixing network connectivity issues, managing Windows updates, dealing with issues involving viruses and malware, managing anti-virus and other network and PC protection software. Setup and troubleshooting of audio-visual equipment including projectors and sound systems. Setup and troubleshooting of Microsoft Teams collaboration software, setup and management of IP phone systems, troubleshooting email issues, excellent communication and customer relations skills. I am a self-learner who has obtained several Microsoft certifications. Comptia A+, Network +, and Security + certified.