David Zack
South Elgin,IL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Motivated professional looking to grow in the data entry field. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Skilled in billing, data entry and customer service in minimal supervised settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
22
22
years of professional experience
Work History
Data Support Specialist (Contractor)
Mitsubishi HC Capital America
03.2024 - 07.2024
- Reviewed and entered incoming credit applications for transportation, construction and industrial equipment utilizing Salesforce with a high degree of accuracy and speed
- Collaborated with the sales team, dealerships and brokers to ensure all needed material was provided in credit application submissions
- Collaboratively managed the queue of incoming credit applications from associated vendors, sales teams and web-based application submission platforms
- Provided the most accurate application entries in the department.
Billing Clerk I
Waste Management /Advanced Disposal Services Inc.
03.2021 - 10.2023
- Compiled data, processed and generated billing for an assigned market area and created and transmitted invoice files to the print vendor
- Reviewed flagged accounts on pre-billing reports for errors to provide accurate billing for customers in all lines of business
- Successfully collaborated with Customer Experience, Sales, and Leadership teams in providing outstanding customer service to ensure customer billing issues were resolved in a prompt and timely manner
- Created and processed adjustments, refunds and credit memos at all business levels
- Successfully transitioned into this new role remotely via Microsoft Teams with no in-office training.
Data Entry Clerk
Advanced Disposal Services Inc. / Waste Management
07.2019 - 03.2021
- Ensured data entry accuracy of service agreements, lost business forms, as well as maintenance and validation of data
- Entered deliveries, switch outs and removal of roll off dumpster containers for construction, commercial and residential customers
- Collaborated with sales and dispatch teams to ensure timely delivery, switch out and removal of roll off dumpster containers for construction, commercial and residential customers
- Successfully assisted with the transition from utilizing submissions from Microsoft Outlook to the Fresh Desk Ticketing system.
Data Entry Clerk
Advanced Disposal Services Inc.
10.2018 - 07.2019
- Ensured data entry accuracy of service agreements, lost business forms, as well as maintenance and validation of data
- Entered deliveries, switch outs and removal of roll off dumpster containers for construction, commercial and residential customers
- Assisted the Customer Care Team in processing and responding to after-hours voice messages and email communication from customers.
Independently Contracted Rideshare Driver
Lyft
08.2018 - 10.2018
- Provided outstanding customer service as well as safe and reliable transportation to those in need.
Member Service Representative (Contractor)
Lions Club International
04.2018 - 08.2018
- Performed a variety of data management and data entry functions and administrative support for members, clubs, districts and Lions Club International via phone, email and fax
- Successfully assisted with the transition from utilizing submissions from Microsoft Outlook to the Zen Desk Ticketing system.
Senior Graduate Admissions Representative
DeVry University Online/Keller Graduate School of Management
01.2007 - 04.2017
- Initiated contact and interviewed prospective students and successfully managed university applicants through admissions and into graduate programs
- Provided outstanding customer service to prospective students, continuing students as well as internal customers in academic advising and student finance
- Maintained student enrollment files to the guidelines of the Department of Education
- Assisted in the training and development of new admissions representatives
- Successfully participated in and completed a jobs rotation pilot in the Academic Advising department.
Department Manager
Bed Bath and Beyond
08.2006 - 12.2006
- Managed, trained and coached floor associates
- Managed inventory levels and merchandise flow within each sub-department as well as inventory back stock levels
- Provided outstanding customer service to all guests.
Support Specialist
Retail Data Systems of Chicago
08.2002 - 08.2006
- Provided technical support and service for a point-of-sale dealer with specific emphasis on quick service restaurants
- Programmed, tested and downloaded point-of-sale customer requests
- Assisted with installations of point-of-sale networks and provided on-site support for new and upgraded point-of-sale-systems
- Provided outstanding customer service to external and internal customers
- Provided live support for new POS installations both locally and nationally.
Education
Bachelor of Arts - Communications
Skills
- Salesforce (5 years)
- Microsoft Office Suite (10 years)
- Access (2 years)
- Fresh Desk
- Zendesk
- TRUX Haul-It (2 years)
- Training and Development
- Change Implementation
Personal Information
Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CultureWork from home optionTimeline
Data Support Specialist (Contractor) - Mitsubishi HC Capital America
03.2024 - 07.2024
Billing Clerk I - Waste Management /Advanced Disposal Services Inc.
03.2021 - 10.2023
Data Entry Clerk - Advanced Disposal Services Inc. / Waste Management
07.2019 - 03.2021
Data Entry Clerk - Advanced Disposal Services Inc.
10.2018 - 07.2019
Independently Contracted Rideshare Driver - Lyft
08.2018 - 10.2018
Member Service Representative (Contractor) - Lions Club International
04.2018 - 08.2018
Senior Graduate Admissions Representative - DeVry University Online/Keller Graduate School of Management
01.2007 - 04.2017
Department Manager - Bed Bath and Beyond
08.2006 - 12.2006
Support Specialist - Retail Data Systems of Chicago
08.2002 - 08.2006
Southern Illinois University - Bachelor of Arts, Communications
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