Desired Job Title
Owner/OperatorPartner/Business Operations ManagerAssistant Store ManagerService ManagerWork Type
Full TimeContract WorkConsultingLocation Preference
On-SiteRemoteHybridLocation: TWIN LAKES, US
Open to relocation: No
Open To Work
David Zeivel
Operations Manager/Swimming Pool Indusry
TWIN LAKES,WI
Work Preference
Summary
Results-oriented professional with extensive experience in managing daily operations and leading teams. Skilled in developing policies that enhance service delivery and maintaining strong customer relationships to drive business growth.
Overview
29
29
years of professional experience
Work History
Owner/Operator
Dave's Garage
Twin Lakes
09.2014 - Current
- Classic car restoration of various levels from repairs to complete projects
- Multiple national show winning restorations exemplified by the finest details
- Delivered high-quality projects focused on meticulous craftsmanship, ensuring client satisfaction and repeat business.
Partner/Business Operations Manager
Accurate Pool Service Inc.
Gurnee
04.2013 - Current
- Managed daily operations of business, including hiring and training staff.
- Managed daily operations and scheduling for pool maintenance services.
- Supervised a team of technicians to ensure quality service delivery.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Coordinated staff training sessions to enhance service quality and compliance.
- Coordinated customer service interactions to resolve inquiries and complaints.
- Maintained relationships with existing clients by providing superior customer service.
- Developed operational procedures to enhance efficiency in service delivery.
- Implemented marketing strategies to promote business and brand recognition.
- Created orders and maintained inventory levels of pool chemicals, parts and equipment.
- Oversaw budgeting and financial management.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Installed inground pool liners and repaired most brands of pool equipment and control systems.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Developed policies and procedures for the company.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Store Manager
Home Depot
Niles
09.2007 - 04.2013
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Delegated work to staff, setting priorities and goals.
- Trained staff on customer service standards and product knowledge.
- Handled complaints from customers by listening, recording details and offering solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented inventory control measures to reduce shrinkage and optimize stock levels.
- Maintained inventory by checking merchandise to determine levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety protocols and store policies.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Service Manager
Accurate Pool Service Inc.
Gurnee
03.1997 - 06.2006
- Managed daily operations for pool maintenance and service scheduling.
- Installed inground pool liners and repaired most brands of pool equipment and control systems.
- Led teams in renovations of pools and backyards across various projects.
- Resolved customer complaints promptly to enhance satisfaction.
- Developed relationships with customers, vendors, and suppliers to ensure smooth operations.
- Conducted team meetings to review customer feedback and operational objectives.
- Created written estimates and secured customer consent prior to project initiation.
Education
High School Diploma -
Grayslake Community High
Grayslake, IL01-1998
Skills
- Project management
- Financial oversight
- Budget management
- Operational efficiency
- Inventory management
- Policy development
- Experienced Swimming Pool Technician
- Staff management
- Scheduling coordination
- Customer relations
Timeline
Owner/Operator
Dave's Garage
09.2014 - Current
Partner/Business Operations Manager
Accurate Pool Service Inc.
04.2013 - Current
Assistant Store Manager
Home Depot
09.2007 - 04.2013
Service Manager
Accurate Pool Service Inc.
03.1997 - 06.2006
High School Diploma -
Grayslake Community High