David Zepeda

• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
• Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
• Motivated staff to perform at peak efficiency and quality.

• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Issued access cards to authorized personnel to monitor access points.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Reported suspicious activities and persons to law enforcement.
• Checked and verified photo identification prior to granting facility access.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Conducted regular patrols of key areas to spot and control security concerns.

• Effectively provide physical security, access control, and emergency response at OEA, a continental organization for the purpose of regional solidarity and cooperation among 35 member states.

• Conduct security checks and reports, securing entrances to and from property in accordance with the policies and procedures governing the hours of operation at assigned location. • Respond to alarms and dispatched calls. Decide actions to take based on situation.

• Warn violators of rule infractions such as loitering, smoking or carrying forbidden articles. Record data such as property damage, unusual occurrences and malfunctioning of machinery. Report irregularities such as fire hazards and leaking water pipes.

• Regulate vehicle and pedestrian traffic at access points to maintain an orderly flow.

• Perform gate and roving patrols, prepare incident reports, and take recommended appropriate follow up actions.

• Hands on experience with video surveillance software and monitoring properties for trespassing and suspicious activity.

• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Cleared public and private areas of debris before and after events.
• Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
• Loaded and unloaded landscaping equipment and materials safely.
• Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
• Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
• Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
• Performed regular watering and fertilizing of lawns, trees and shrubs to promote healthy vegetation growth.
• Applied pesticides and herbicides to control pests and weeds.
• Conducted snow removal during winter months to provide clients with safe parking and walking areas.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Informed customers about special promotions and provided detailed information for various products.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled billing and payment issues following guidelines, resolving disputes properly.