Stacy Serrano
Lake Worth,FL
Summary
Dedicated professional with strong abilities in customer relationship management and team leadership. Experienced in maintaining high service standards and implementing effective training programs. Ready to leverage expertise to enhance operational efficiency and customer satisfaction.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Food and Beverage Manager
Ballenilses Country Club
Palm Beach Gardens, Florida
06.2017 - Current
- Managed daily food and beverage operations at prestigious country club, enhancing service quality.
- Supervised staff to maintain exceptional customer service and dining experiences.
- Developed training programs for new staff on service standards and operational procedures.
- Oversaw inventory management, ensuring timely supply ordering and effective stock control.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Managed payroll records for employees working within the food and beverage department.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Scheduled shifts to ensure adequate coverage during peak hours.
- Oversaw cleanliness and organization of dining and prep areas.
- Conducted regular staff meetings to communicate updates and expectations.
Food and Beverage Supervisor
The Fountains Country Club
Lake Worth , FL
01.2012 - 08.2017
- Supervised server team to ensure exceptional customer service standards.
- Trained new staff on menu knowledge and service techniques.
- Coordinated dining room setup and maintained cleanliness throughout shifts.
- Monitored dining area for guest needs and provided attentive service at all times.
- Provided exceptional service to high volume of daily customers.
- Worked with management to coordinate special functions and events.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
The Fountain Country Club
Lake Worth, Florida
01.2012 - 08.2017
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled cash transactions accurately and managed customer payments efficiently.
- Responded promptly to customer inquiries and resolved issues effectively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Bachelor of Hospitality And Tourism Management - Business Management
Florida Atlantic University
Boca Raton, FL07-2019
High School Diploma -
Sanaluces High School
Lake Worth, FL05-2000
Skills
- Inventory management
- Menu development
- Staff training
- POS system analysis
- Sanitation standards
- Customer relationship management
- Quality assurance
- Team leadership
- Complaint resolution
- Communication skills
- Time management
- Attention to detail
- Financial oversight
- Safety compliance
- Operations oversight
- Food and beverage operations
- Allergy management
- Cost control
- Ordering supplies
- Front of house management
Certification
- CPR Certified
- Serve Safe Certified
Timeline
Food and Beverage Manager
Ballenilses Country Club
06.2017 - Current
Food and Beverage Supervisor
The Fountains Country Club
01.2012 - 08.2017
Server
The Fountain Country Club
01.2012 - 08.2017
Bachelor of Hospitality And Tourism Management - Business Management
Florida Atlantic University
High School Diploma -
Sanaluces High School