Job Search Status
Open to workDesired start date: Flexible
Open To Work
David A. Henry
Sugar Land,TX
Work Preference
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
32
32
years of professional experience
Work History
Sales/Customer Service/Operations/Store Manager
TJX Companies
Houston, USA
09.2012 - Current
- Promoted to Customer Experience Manager at a high-volume store with 115-140 employees.
- Created a plan for the management team that decreased store losses by 2.62%.
- Achieved an 8% sales increase by training store personnel on presentation techniques that involved identifying the needs of the customer through acute listening skills.
- Increased average customer service rating from 75% to 88% within 2 years by implementing customer awareness programs for management and staff and developing effective teams.
- Constructed a process to reduce downtime for equipment repair/replacement by 15-20%.
- Elected as Team Leader at annual sales meeting with a reputation for creating team unity, goal setting, and educating team members about optimizing sales opportunities.
- Improved store-wide communication and customer service ratings resulting in higher employee satisfaction, effective and efficient time management, and improved customer satisfaction.
- Produced a more efficient employee evaluation process which improved employee morale and streamlined the staff evaluation process for management.
- Launched a program for efficient tracking of outside vendors which increased sales.
- Implemented procedures and guidelines to reduce payroll expenditures that also improved logistic management, store operations, and increased profit margins.
- Managed the overall operation of the store including audits of sales and profits, customer service, management, and departmental hiring, training, and performance evaluations.
- Maintained cash accountability procedures, register-related functions, payroll, management/staff scheduling, loss prevention, supply requisitions, and addressing risk management concerns.
Store Manager
Toys R Us
Sugar Land, Texas
03.1999 - 09.2012
- Elevated customer service skills through comprehensive staff training and supervision.
- Attracted customers by implementing effective visual merchandising strategies.
- Identified performance improvement areas by monitoring sales data.
- Optimized labor costs and productivity by developing efficient staff schedules.
- Ensured smooth operations with creation of weekly work schedules for personnel.
- Enhanced workflow efficiency by recruiting and managing high-performing talent.
Airport Operations Manager
Avis Rent Car
New Orleans, Louisiana
10.1994 - 03.1999
- Overseen the operational financial success of multiple vehicle rental locations in New Orleans and Houston while overseeing an annual budget of $10m+.
- Maximized profitability, delivered sales goals, optimized fleet utilization, created succession plans while ensuring customer satisfaction.
- Minimized financial discrepancies through thorough assessment and verification of billing invoices and expense reports.
- Hired, trained, delivered performance evaluations while developed succession plans and ensured consistent application of HR policies for management and staff.
- Executed and maintained quality standards and liaises with airport, city, and business organizations.
Education
Master of Arts - Communication, Educational Leadership
Grand Canyon University
Phoenix, AZPhoenix, AZ
Bachelor of Arts - Business Administration, Sociology
Benedictine College
Atchison, KSAtchison, KS
Skills
- Microsoft Office Suite
- Team leadership
- Process improvement
- Employee training
- Performance evaluation
- Web conferencing
- Adobe Creative Suite
- Time management
- Operations management
- Program implementation
- Succession Planning
- Profit & Loss Management
Languages
English
Professional
Spanish
Elementary
French
Elementary
Affiliations
- Volunteer, Houston Livestock Rodeo - Houston, TX (2022 - Present)
- Volunteer, Houston Holiday Feast, GRB - Houston, TX (2015 - Present)
- Executive Director, We Cann Foundation - Sugar Land, TX (2022 - Present)
Timeline
Sales/Customer Service/Operations/Store Manager
TJX Companies
09.2012 - Current
Store Manager
Toys R Us
03.1999 - 09.2012
Airport Operations Manager
Avis Rent Car
10.1994 - 03.1999
Master of Arts - Communication, Educational Leadership
Grand Canyon University
Bachelor of Arts - Business Administration, Sociology
Benedictine College