Job Search Status
Open to workDesired start date: Flexible
Open To Work
David A. Henry
Sugar Land,TX
Work Preference
Summary
Operations and customer service expert with a track record of driving an 8% sales increase at TJX Companies through strategic team training. Skilled in process optimization and employee assessment, enhancing team dynamics and operational efficiency. Dedicated to improving customer satisfaction and fostering employee engagement.
Overview
27
27
years of professional experience
Work History
Operations/Customer Service/Sales/Store Manager
TJX Companies
Houston, USA
09.2012 - Current
- Promoted to Customer Experience Manager at a high-volume store with 115-140 employees.
- Created a plan for the management team that decreased store losses by 2.62%.
- Achieved an 8% sales increase by training store personnel on presentation techniques that involved identifying the needs of the customer through acute listening skills.
- Increased average customer service rating from 75% to 88% within 2 years by implementing customer awareness programs for management and staff and developing effective teams.
- Constructed a process to reduce downtime for equipment repair/replacement by 15-20%.
- Elected as Team Leader at annual sales meeting with a reputation for creating team unity, goal setting, and educating team members about optimizing sales opportunities.
- Improved store-wide communication and customer service ratings resulting in higher employee satisfaction, effective and efficient time management, and improved customer satisfaction.
- Produced a more efficient employee evaluation process which improved employee morale and streamlined the staff evaluation process for management.
- Launched a program for efficient tracking of outside vendors which increased sales.
- Implemented procedures and guidelines to reduce payroll expenditures that also improved logistic management, store operations, and increased profit margins.
- Managed the overall operation of the store including audits of sales and profits, customer service, management, and departmental hiring, training, and performance evaluations.
- Maintained cash accountability procedures, register-related functions, payroll, management/staff scheduling, loss prevention, supply requisitions, and addressing risk management concerns.
Store Manager
Toys R Us
Sugar Land, Texas
03.1999 - 09.2012
- Elevated customer service skills through comprehensive staff training and supervision.
- Attracted customers by implementing effective visual merchandising strategies.
- Identified performance improvement areas by monitoring sales data.
- Optimized labor costs and productivity by developing efficient staff schedules.
- Ensured smooth operations with creation of weekly work schedules for personnel.
- Enhanced workflow efficiency by recruiting and managing high-performing talent.
Education
Master of Arts - Communication, Educational Leadership
Grand Canyon University
Phoenix, AZPhoenix, AZ
Bachelor of Arts - Business Administration, Sociology
Benedictine College
Atchison, KSAtchison, KS
Skills
- Microsoft Office Suite
- Team leadership
- Process improvement
- Employee training
- Performance evaluation
- Web conferencing
- Adobe Creative Suite
- Time management
- Operations management
- Program implementation
Languages
English
Professional
Spanish
Elementary
French
Elementary
Affiliations
- Volunteer, Houston Livestock Rodeo - Houston, TX (2022 - Present)
- Volunteer, Houston Holiday Feast, GRB - Houston, TX (2015 - Present)
- Executive Director, We Cann Foundation - Sugar Land, TX (2022 - Present)
Timeline
Operations/Customer Service/Sales/Store Manager
TJX Companies
09.2012 - Current
Store Manager
Toys R Us
03.1999 - 09.2012
Master of Arts - Communication, Educational Leadership
Grand Canyon University
Bachelor of Arts - Business Administration, Sociology
Benedictine College