Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Davida Mobley

Palm Bay,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Specimen Processor

Bio-Reference Laboratories, Inc.
07.2023 - 11.2024
  • Processed specimens through the necessary system
  • Entered patient demographics manually and electronically
  • Labeled specimen containers submitted by the ordering providers
  • Made sure the specimen received matched the patient information on the requisition received from the provider
  • Followed safety protocols while handling hazardous materials.

Receptionist

Avante at Melbourne
01.2023 - 07.2023
  • Signed residents families in and out as they came to visit
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.

Patient Registration

Health First
07.2022 - 12.2022
  • Register and check in patients through the system that come through the Emergency Department, confirm their name and date of birth then armband the patient
  • Verify insurance eligibility and benefits
  • Calculate patients copays, coinsurance and deductibles and then provide patient with estimates
  • Check patients in for their outpatient procedures
  • Put schedules together and print them out for patients that are having outpatient procedures done
  • Look up orders for patients that was sent over by their PCP

Customer Service Representative

Spherion
11.2021 - 07.2022
  • Verified patients Blue Cross Blue Shield member ID number due to HIPAA guidelines before giving out any information
  • Assisted patients with changing their Primary Care Providers
  • Answered calls from provider offices in regards to pre authorizations that was submitted for the patients, gave the status the authorization was in
  • Answered calls pertaining to patients questions about their insurance claims that was denied or why they were billed
  • Answered calls from patients and provider offices in regards to the type of benefits the patient may have

CSR- Contact Tracer/Vaccine Scheduler

MCI
12.2020 - 01.2022
  • Contacted patients with Covid-19 to interview them regarding their symptoms
  • Let patients know when and how long they had to quarantine or isolate themselves
  • Called Physician offices to get contact information for patients
  • Notated account after each call
  • Scheduled Covid-19 vaccine appointments for patients
  • Checked to make sure patients were eligible for booster shot
  • Informed patients of location where to get vaccine shot

Customer Service Representative

Manpower
09.2019 - 02.2020
  • Communicated with patients with compassion while keeping medical information private.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Spoke with patients that called in for their pre authorization to have their MRI, CT scan, etc... done
  • Verified patients Cigna ID number due to HIPAA guidelines before giving out any information
  • Communicated with facilities and the patient to get the patient scheduled for upcoming procedure
  • Gave patients information on lower cost facilities that take Cigna insurance so they can get their scans done at a lesser cost than the hospital

Customer Service Representative

TeleTech
10.2015 - 03.2018
  • (Turbo Tax) - Assisted callers with preparing their federal and state tax returns
  • Directed callers to the Where's My Refund site to check the status of their refund
  • Handled sensitive information when it came to collecting the callers personal information.
  • (Experian) - Assisted callers with what's on their credit reports
  • Explained to callers why their credit score increased or decreased

Education

High School -

Bayside High School
Palm Bay, FL
05-2014

Skills

  • Specimen handling
  • Hazardous material handling
  • Patient identification
  • Time management
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Critical thinking
  • Excellent communication
  • Active listening
  • Effective communication

Certification

  • Class D Security June 2022 to June 2024
  • BLS Certification

Timeline

Specimen Processor

Bio-Reference Laboratories, Inc.
07.2023 - 11.2024

Receptionist

Avante at Melbourne
01.2023 - 07.2023

Patient Registration

Health First
07.2022 - 12.2022

Customer Service Representative

Spherion
11.2021 - 07.2022

CSR- Contact Tracer/Vaccine Scheduler

MCI
12.2020 - 01.2022

Customer Service Representative

Manpower
09.2019 - 02.2020

Customer Service Representative

TeleTech
10.2015 - 03.2018

High School -

Bayside High School

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