Results-driven and highly skilled professional with extensive experience in managing logistics operations and optimizing supply chain processes. Proven expertise in overseeing procurement activities, negotiating with vendors, and securing cost-effective agreements that foster long-term, profitable relationships. Renowned for a strong focus on supply chain security, successfully implementing effective security measures across transportation, warehouse operations, and facilities. Recognized for strategic and hands-on leadership style, adept at supervising and mentoring cross-functional teams, fostering new learning opportunities, and motivating staff to exceed performance targets and KPIs. Dual-nationality professional with American and Chilean citizenship, bringing a unique perspective that blends North and South American business practices. Bilingual in English and Spanish, with intermediate proficiency in Portuguese, leveraging diverse cultural insights to bridge communication gaps and enhance team collaboration and operational efficiency. Decisive Supply Chain Supervisor skilled in managing productivity and overall performance of [Number] team members while meeting business and customer service objectives. Proficient in supplier negotiation and conflict resolution strategies. Strong leadership and organizational talents.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supply Chain Manager
Huawei Technologies Co. Ltd.
01.2022 - Current
As the Supply Chain Manager at a national level, I am responsible for overseeing end-to-end supply chain operations, ensuring the seamless coordination of transportation, storage, customs management, and reverse logistics
My role involves managing the entire logistics process, from production facilities in China, Panama, and Mexico, to final delivery to clients across the region
I have successfully built and lead a high-performing team of 10 professionals and rotating interns, empowering them to collaborate and execute complex supply chain functions
Together, we work to ensure efficient operations, cost-effective strategies, and on-time delivery to meet the company’s objectives
Currently leading a high-priority national-level special project for the company, aimed at significantly enhancing market share in the wireless telecommunications sector and positioning the company as the leader in the Chilean market
This project involves over 150 team members, with my role focused on overseeing the entire supply chain team and collaborating closely with the client and the PMO team to ensure timely, on-budget delivery
Key Achievements:
Warehouse Optimization: Spearheaded the redesign of warehouse space and the implementation of a new product distribution layout, reducing overtime costs and minimizing the need for additional personnel, while boosting daily productivity by 20%
Service Level Agreements (SLAs): Led efforts to enhance SLAs through process improvements and supplier negotiations, securing competitive pricing in warehousing, transportation, customs, and recycling
Successfully reduced customs duties by 6% through strategic use of Free Trade Agreements (FTAs), Capital Goods exemptions, and Rule 1
Nationwide Mobile Network and Internet Project: Organized a large-scale nationwide mobile network and internet project for telecommunications clients, which involved expanding and diversifying the supplier pool to improve conditions, pricing, and overall performance
Forecast Planning Optimization: Improved forecast planning accuracy by 13% by implementing Key Control Parameters (KCP), Key Risk Indicators (KRI), and other methodologies
Supported the optimization of Sales & Operations Planning (S&OP) and Sales & Operations Execution (S&OE)
New Distribution Centers & X-Dock Warehouses: Successfully implemented new Distribution Centers and X-dock warehouses nationwide, resulting in significant operational improvements and cost reductions
Continuous Improvement Initiatives: Drove continuous improvement efforts to meet AEO certification requirements, while improving reverse logistics processes
Achieved a significant reduction in wasted merchandise, recycling time, and the export of returned goods
Compliance with REP Law: Implemented efficient processes to ensure full compliance with the REP Law (Extended Producer Responsibility), enhancing regulatory adherence
KPI Development and Implementation: Developed and implemented KPIs focused on customer satisfaction and operational efficiency, resulting in a marked reduction in operational errors and transit times
Supply and Logistic Manager
Chopp Territory
03.2018 - 12.2020
As Supply and Logistics Manager, I provided strategic oversight and leadership direction to optimize end-to-end supply chain operations
I was responsible for developing and implementing efficient, scalable processes that integrated procurement, product and service distribution, and transportation coordination
My focus was to ensure safe, accurate, and timely delivery of goods, while maintaining high standards of operational efficiency and cost-effectiveness
I led cross-functional teams to navigate complex logistics functions, driving improvements across the entire supply chain
Key Achievements:
Strategic Leadership & Oversight: Provide high-level strategic direction and leadership, driving the development of efficient and scalable processes across complex logistics functions
Budgeting, Forecasting & Pricing Strategy: Demonstrated expertise in formulating comprehensive budget plans, accurately forecasting demand, and crafting pricing strategies
Supplier Negotiation & Relationship Management: Leverage strong communication and negotiation skills to secure favorable terms with suppliers on pricing, delivery schedules, and service agreements
Team Development & Talent Acquisition: Built and led a highly skilled purchasing team by utilizing advanced talent acquisition strategies
Operational Process Optimization: Streamlined operational processes across multiple functions, leading to a 10% reduction in lead time while maintaining rigorous cost control
Country Security Specialist
United Parcel Service Inc.
03.2017 - 02.2018
As Country Security Specialist, I led the strategic oversight and execution of security operations across Argentina, Brazil, Chile, and Colombia
My role involved managing security processes and procedures for UPS operations in these countries, while also overseeing annual budget administration and business plan development
Key Accomplishments:
Enhanced Security Controls: Strengthened the company’s security protocols across all facilities in Chile and Argentina by implementing robust security measures for warehousing and truckload operations
Operational Efficiency & Compliance: Oversaw and streamlined warehouse operations to ensure full compliance with DGAC and local regulations
Vendor & Supplier Management: Directed vendor management and negotiated contracts, achieving 20% savings in operational expenses
Key Account Manager
Total Quality Logistics
03.2014 - 02.2017
As Key Account Manager, I led the successful management of distribution processes and multimodal delivery operations by optimizing a robust distribution channel strategy
My responsibilities included budget management, establishing strong relationships with subcontractors, and preparing legal documentation to ensure compliance with both domestic and international quality standards
Key Achievements:
Optimized Logistics Operations: Spearheaded the success of both domestic and global logistics, effectively leveraging a variety of freight shipping modes to streamline import and export operations
Customer Relationship & Order Management: Coordinated lifecycle Customer Relationship Management (CRM) and order management best practices
Strategic Subcontractor Relationships: Built and maintained strong, mutually beneficial relationships with subcontractors
Corporate Accounts Senior Associate
Sprint Corporation
01.2011 - 03.2014
In my role as Corporate Accounts senior Associate, I coordinated account management workflows and addressed client concerns with a high sense of urgency, ensuring exceptional service and support
I was responsible for managing budgets, controlling expenses, and maintaining formal organizational records
Key Achievements:
Client Relationship Management: Drove consistent growth in corporate accounts by building strong, lasting relationships
Sales Strategy & Execution: Designed and implemented effective sales strategies
Operational Efficiency & Strategic Planning: Managed budgets and expenses while ensuring all organizational records were accurately maintained
Education
Bachelor of Arts and Science - Marketing and Communications
University of Louisville
01.2014
Skills
Budgeting & Goal Setting
CRM System Management
Strategic Supply Chain Planning
Risk Management & Mitigation
Quality Assurance (QA)
Cross-functional Liaison & Coordination
Contract Negotiation & Vendor Relations
Distribution & Inventory Management
Inventory Control and Management
Certification
Cash Flow King, U.S. Small Business Association of Kentucky, Kentucky, USA, 05/2014
New Management Orientation Program - Outstanding Participant Award, United Parcel Service Inc., Bogotá, DC, 05/2016
Latin America Logistics Capability Improvement Seminar - Certificate of Excellent Individual, Huawei Technologies Co. Ltd., Guadalajara, MX, 05/2023
Instructorexperience
Logistics Instructor, Pack2Go, Monterey, MX, 2015, Taught courses focused on transportation logistics with an emphasis on exporting and importing processes., Developed and delivered comprehensive training programs.
Career Experience
Supply Chain Manager, Huawei Technologies Co. Ltd., Santiago, CL, 01/2022, present, Overseeing end-to-end supply chain operations, ensuring seamless coordination of transportation, storage, customs management, and reverse logistics., Managing the entire logistics process from production facilities in China, Panama, and Mexico to final delivery to clients across the region., Building and leading a high-performing team of 10 professionals and rotating interns., Leading a high-priority national-level special project aimed at enhancing market share in the wireless telecommunications sector., Spearheaded the redesign of warehouse space and the implementation of a new product distribution layout, reducing overtime costs and boosting daily productivity by 20%., Led efforts to enhance SLAs through process improvements and supplier negotiations, securing competitive pricing., Organized a large-scale nationwide mobile network and internet project for telecommunications clients., Improved forecast planning accuracy by 13% by implementing KCP and KRI methodologies., Successfully implemented new Distribution Centers and X-dock warehouses nationwide.
Supply and Logistics Manager, Chopp Territory, Asunción, PY, 03/2018, 12/2020, Providing strategic oversight and leadership direction to optimize end-to-end supply chain operations., Developing and implementing efficient, scalable processes that integrated procurement, product and service distribution, and transportation coordination., Provided high-level strategic direction and leadership across complex logistics functions., Demonstrated expertise in formulating comprehensive budget plans and accurately forecasting demand., Secured favorable terms with suppliers on pricing, delivery schedules, and service agreements.
Country Security Specialist, United Parcel Service Inc., Santiago, CL, 03/2017, 02/2018, Leading the strategic oversight and execution of security operations across multiple countries., Managing security processes and procedures for UPS operations., Strengthened the company’s security protocols across all facilities in Chile and Argentina., Oversaw and streamlined warehouse operations to ensure full compliance with local regulations.
Key Account Manager, Total Quality Logistics, Kentucky, USA, 03/2014, 02/2017, Leading the successful management of distribution processes and multimodal delivery operations., Budget management and establishing strong relationships with subcontractors., Spearheaded the success of both domestic and global logistics., Coordinated lifecycle CRM and order management best practices.
Corporate Accounts Senior Associate, Sprint Corporation, Kentucky, USA, 01/2011, 03/2014, Coordinating account management workflows and addressing client concerns., Managing budgets and controlling expenses., Drove consistent growth in corporate accounts by building strong, lasting relationships., Designed and implemented effective sales strategies.
Timeline
Supply Chain Manager
Huawei Technologies Co. Ltd.
01.2022 - Current
Supply and Logistic Manager
Chopp Territory
03.2018 - 12.2020
Country Security Specialist
United Parcel Service Inc.
03.2017 - 02.2018
Key Account Manager
Total Quality Logistics
03.2014 - 02.2017
Corporate Accounts Senior Associate
Sprint Corporation
01.2011 - 03.2014
Cash Flow King, U.S. Small Business Association of Kentucky, Kentucky, USA, 05/2014
New Management Orientation Program - Outstanding Participant Award, United Parcel Service Inc., Bogotá, DC, 05/2016
Latin America Logistics Capability Improvement Seminar - Certificate of Excellent Individual, Huawei Technologies Co. Ltd., Guadalajara, MX, 05/2023
Bachelor of Arts and Science - Marketing and Communications
University of Louisville
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