Davida Robinson
Fort Lauderdale
Summary
A customer service professional with over 5 years of experience exceeding customer satisfaction goals and efficiently resolving complex issues is seeking to contribute to Allied Security Universal commitment to excellent service using proven communication and problem-solving skills.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
12
12
years of professional experience
Work History
Security Officer
United Security Services
Fort Lauderdale, FL
12.2024 - Current
- Monitoring and authorizing entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Writing reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Circulating among visitors, patrons, and employees to preserve order and protect property.
- Providing covert and overt protection to the client and properties, while maintaining a low-profile.
- Providing real-time information about the surrounding area of the work site.
- Safeguarding the work site, personnel and maintaining highly sensitive information.
- Working within a cross-functional team.
- Having strong interpersonal skills and the ability to tactfully negotiate conflict and remain flexible.
- Conducted regular patrols to identify potential security risks and maintain a secure environment.
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Documented daily activities and incidents in detailed reports for management review.
- Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
- Provided exceptional customer service while assisting visitors and staff with inquiries.
- Trained new security officers on protocols, procedures, and emergency response techniques.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Directed guests around building and answered accessibility questions.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Patrolled commercial property and associated parking garage.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
Delivery Driver
Amazon
Fort Lauderdale, FL
01.2020 - 03.2023
- Assist customers by addressing their inquiries and resolving issues through phone, chat.
- Helps improve the customer experience by providing in-station, real-time support to ensure packages are delivered on time.
- Communicate with customers, confirm delivery details, and gather information to prevent issues, making quick decisions to support customers.
- Collaborate with drivers, shippers, and Delivery Partners to ensure successful deliveries.
- Managed route planning to optimize delivery times and enhance customer satisfaction.
- Assisted in training new drivers on best practices and operational procedures.
- Utilized handheld devices for package tracking and delivery confirmation processes.
- Resolved customer inquiries regarding deliveries, providing timely updates and solutions.
- Conducted vehicle inspections to ensure compliance with maintenance standards and safety checks.
- Collaborated with dispatch teams to coordinate changes in delivery schedules as needed.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated delivery vehicles safely, adhering to traffic laws and company safety protocols.
- Delivered packages efficiently within designated timeframes, ensuring customer satisfaction and operational excellence.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Cashier
McDonalds
Fort Lauderdale, FL
05.2014 - 12.2019
- Achieved greater customer satisfaction through strategic engagement initiatives at store entrance. Enhanced processing efficiency by optimizing workflows of cash register and computer systems.
- Performed item code scanning and data entry to ensure efficient transaction management.
- Executed customer service responsibilities by warmly greeting guests, accurately taking orders, efficiently processing payments, and maintaining a pleasant dining environment.
- Led crew coordination initiatives to uphold operational continuity and tackle obstacles efficiently.
- Maintained productivity under pressure by demonstrating flexibility and resilience in changing circumstances.
- Executed daily cash drawer reconciliations, maintaining accuracy and accountability in financial transactions.
- Enhanced customer satisfaction through attentive listening, swift resolution of concerns, and timely escalation of critical issues to supervisor.
- Maintained calm and professionalism while navigating challenging interactions and busy environments to support team efficiency.
- Implemented systematic organization and cleanliness protocols to create an inviting environment for customers.
- Established and maintained rapport with repeat customers, driving sustained brand loyalty efforts.
- Managed customer order fulfillment and upheld accuracy in transaction processing to enhance customer experience.
- Monitored and verified cash drawer balances at the beginning and end of each shift to maintain financial integrity.
- Cultivated a welcoming atmosphere by actively assisting customers with their product inquiries throughout the store.
- Optimized transaction processes and resolved customer inquiries to elevate satisfaction levels.
- Performed systematic inventory assessments to guarantee accuracy in stock management.
- Applied in-depth product expertise to identify upselling opportunities, contributing to increased sales revenue.
- Verified and applied coupons to ensure accurate discounting on sales transactions.
Education
High School Diploma -
Sunrise High School
Fort Lauderdale, FL06-2017
Skills
- Management
- Problem solving
- Communication
- Leadership
- Class D License
- Twic License
- CCTV surveillance
- Detail-oriented
- Superior customer service
Languages
English
Full Professional
Timeline
Security Officer
United Security Services
12.2024 - Current
Delivery Driver
Amazon
01.2020 - 03.2023
Customer Service Cashier
McDonalds
05.2014 - 12.2019
High School Diploma -
Sunrise High School