Matthew Glenn
New Castle,DE
Summary
Dedicated and results-driven professional with a strong work ethic and a proven track record of delivering exceptional performance. Possessing a keen eye for detail and a passion for excellence, consistently striving to exceed expectations and achieve outstanding results. Solid foundation , adept at leveraging expertise to drive productivity and contribute to team success. Committed to continuous learning and professional growth, eager to take on new challenges and make a meaningful impact in a dynamic work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Wilmington, DE
01.2025 - 04.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Sales Agent
Lcm
Wilmington, DE
07.2023 - 12.2024
- Conducted door-to-door visits to assist customers with energy enrollment.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of Type products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Assistant General Manager
Panda Express
Newark, DE
02.2023 - 12.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Key Manager
Applebee's
Wilmington, DE
11.2022 - 04.2023
- Handled shift operations, coordinated bank transactions, and addressed client concerns effectively.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed training programs to enhance employee performance and skillsets, boosting overall team efficiency.
Assistant Manager
Urban Air Adventure Park
Newark, DE
01.2020 - 08.2022
- Oversaw 20 to 30 employees during a shift, ensuring excellent customer service.
- Provided information and assistance to guests over the phone.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
McDonalds Crew Trainer
McDonald's
New Castle, DE
04.2019 - 10.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Education
High school diploma - undefined
William Penn highschool
New Castle, DE06.2021
Skills
- Interviewing
- Management
- Food safety
- Sales
- Outside sales
- Restaurant experience
- Leadership
- Door-to-Door Experience
- Commercial Cleaning
- Pricing
- Cash handling
- Crew management
- Profit & Loss
- POS
- Driving
- Recruiting
- Computer skills
- Customer Service
- Cash Handling
- Inventory Control
- Labor Cost Analysis
- Customer service
- Restaurant Management
- Outdoor work
- Assistant Manager Experience
- Heavy lifting
- Food Preparation
- Kitchen Management Experience
- Supervising Experience
- Shift Management
- Store Management Experience
- Conflict management
- Food Service
- Retail Sales
- Security guard license
- Report writing
- Incident reporting
- General security
- Physical fitness
- Training and mentoring
- Goal oriented
- Staff management
- Employee motivation
- Decision-making
- Time management
- Problem-solving skills
Certification
- TABC Certification
- Guard Card
- Driver's License
- Food Handler Certification
Timeline
Security Officer
Allied Universal Security Services
01.2025 - 04.2025
Sales Agent
Lcm
07.2023 - 12.2024
Assistant General Manager
Panda Express
02.2023 - 12.2023
Key Manager
Applebee's
11.2022 - 04.2023
Assistant Manager
Urban Air Adventure Park
01.2020 - 08.2022
McDonalds Crew Trainer
McDonald's
04.2019 - 10.2020
High school diploma - undefined
William Penn highschool