Demarquez Payne
Grand Rapids,USA
Summary
Security Officer with proven experience in ensuring safety across campus grounds and facilities. Skilled in roving and entrance control, effectively managing access points. Demonstrates composure in high-pressure situations and adept at handling challenging interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Mary Free Bed Rehabilitation Hospital
Grand Rapids, USA
10.2023 - Current
- Conducted regular patrols to identify potential hazards or security risks.
- Monitored premises to ensure safety and security of patients and staff.
- Responded promptly to emergency situations, coordinating with medical personnel.
- Enforced hospital policies and procedures to maintain a secure environment.
- Assisted in training new security staff on protocols and emergency responses.
- Maintained detailed logs of incidents, activities, and observations during shifts.
- Collaborated with local law enforcement during investigations and emergencies.
- Provided excellent customer service while addressing visitor inquiries and concerns.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Logistics Supervisor
Grid North Logistics LLC
Grand Rapids, USA
01.2021 - Current
- Supervised daily logistics operations and coordinated shipment schedules.
- Managed inventory levels and ensured accurate stock records.
- Developed training programs for new logistics staff.
- Oversaw compliance with safety regulations and company policies.
- Implemented process improvements to enhance efficiency in operations.
- Facilitated communication between warehouse teams and transportation providers.
- Resolved operational issues to maintain workflow stability.
Loader/Unloader
Steelcase
Kentwood, USA
03.2018 - 10.2019
- Operated forklifts to load and unload materials efficiently.
- Inspected incoming shipments for quality and accuracy.
- Maintained organization of warehouse inventory and storage areas.
- Collaborated with team members to streamline loading processes.
- Adhered to safety protocols during material handling and transportation.
Customer Relations Representative
Whirlpool Customer Service Center
Benton Harbor, USA
11.2015 - 01.2017
- Assisted customers with product inquiries and troubleshooting issues.
- Managed customer accounts using CRM software for efficient service delivery.
- Resolved complaints by identifying root causes and offering solutions.
- Coordinated with technical support to address complex product issues.
- Educated customers on product features and usage for optimal performance.
- Documented customer interactions for future reference and quality assurance.
Sales Associate
Gordon's Food Service Store
Benton Harbor, USA
08.2014 - 11.2015
- Assisted customers in selecting food products and understanding inventory options.
- Operated cash register and processed customer transactions efficiently.
- Maintained store cleanliness and organized product displays to enhance shopping experience.
- Collaborated with team members to manage stock levels and replenish shelves regularly.
- Educated customers on promotions and seasonal offerings to drive sales engagement.
Education
High School Diploma -
Coloma High School
Coloma, MI01.2014
Some College (No Degree) - Business Management
Cornerstone University
Grand Rapids, MISome College (No Degree) -
Eastern Gateway Community College
Steubenville, OHSkills
- Hi-Lo experience
- Packaging
- Quality inspection
- Logistics
- Interviewing
- Supervising
- Schedule management
- Security
- Leadership
- Customer service
- Telecommunication
- Document management
- Information management
- Communication skills
- Microsoft Excel
- Microsoft Word
- Conflict management
- Surveillance techniques
- Emergency response
- Incident reporting
- Safety compliance
- Logistics coordination
- Team collaboration
- Problem solving
- Training and development
- Security systems
- Crime prevention
- Entrance control
- First aid and CPR certified
- Operations management
Certification
- Forklift Certification, 10/01/23 to 10/01/25
- CPR Certification, 10/01/23 to 10/01/25
- BLS Certification, 10/01/23 to 10/01/25
- AED Certification, 10/01/23 to 10/01/25
- Class D Security, PERC Card
Timeline
Security Officer
Mary Free Bed Rehabilitation Hospital
10.2023 - Current
Logistics Supervisor
Grid North Logistics LLC
01.2021 - Current
Loader/Unloader
Steelcase
03.2018 - 10.2019
Customer Relations Representative
Whirlpool Customer Service Center
11.2015 - 01.2017
Sales Associate
Gordon's Food Service Store
08.2014 - 11.2015
High School Diploma -
Coloma High School
Some College (No Degree) - Business Management
Cornerstone University
Some College (No Degree) -
Eastern Gateway Community College