David Austin Burkes
Claims Supervisor
Humble
Summary
Accomplished claims professional with a proven track record in the workers' compensation industry, adept in settlement determinations and enhancing customer satisfaction. Expert in conducting comprehensive claim investigations and implementing cost containment strategies, significantly reducing claim costs. Skilled in documentation and coverage assessments, consistently achieving results beyond employer expectations.
Overview
2025
2025
years of professional experience
6
6
Certifications
Work History
Claims Supervisor
CorVel Corporation
10.2024 - Current
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Built talented teams of 5 claims adjusters dedicated to timely and compliant resolutions.
Claims Specialist
CorVel Corporation
1 2022 - 09.2024
- Conducted full claim investigations and reported updates and legal actions.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Streamlined the claims process for clients with proactive case management, regular updates, and prompt resolution.
Associate Claims Adjuster
Stonetrust Commercial Insurance Company
02.2019 - 11.2021
- Demonstrated adaptability during high-pressure situations or unexpected fluctuations in claims volume, maintaining a consistent level of attention to detail and professionalism.
- Supported team productivity, assisting colleagues in managing complex claims when needed.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Customer Service Representative
CorVel Corporation
03.2018 - 02.2019
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
BBA - Risk Management And Insurance
University of Louisiana At Monroe
Monroe, LA 08.2014 - 2017.12
Skills
Settlement determinations
Documentation Review
Compliance Management
Accident Investigations
Verbal Communication
Claims Investigation
Teamwork and Collaboration
Customer Service
Certification
Louisiana Workers' Compensation Adjuster License
Timeline
Claims Supervisor
CorVel Corporation
10.2024 - Current
Texas Workers' Compensation Adjuster License
05-2023
Mississippi Workers' Compensation Adjuster License
05-2023
Alabama Workers' Compensation Adjuster License
04-2023
Arkansas Workers' Compensation Adjuster License
04-2023
Associate Claims Adjuster
Stonetrust Commercial Insurance Company
02.2019 - 11.2021
Oklahoma Workers' Compensation Adjuster License
02-2019
Louisiana Workers' Compensation Adjuster License
07-2018
Customer Service Representative
CorVel Corporation
03.2018 - 02.2019
BBA - Risk Management And Insurance
University of Louisiana At Monroe
08.2014 - 2017.12
Claims Specialist
CorVel Corporation
1 2022 - 09.2024
Similar Profiles
Terrie DigganTerrie Diggan
Senior Claims Examiner at Corvel CorporationSenior Claims Examiner at Corvel Corporation
Shari StarkeyShari Starkey
Vice President, Claims at CorVel CorporationVice President, Claims at CorVel Corporation
Julie BoydJulie Boyd
Sr. Claims Specialist at CorVel CorporationSr. Claims Specialist at CorVel Corporation