DAVID B. BROWN
Teaneck,NJ
Summary
Versatile individual with a reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success.
Overview
21
21
years of professional experience
Work History
Cook
Resturant Associates
10.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Oversaw daily kitchen activities, ensuring adherence to portion control and presentation guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service Associate
Nike
10.2016 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Generated consumer loyalty through knowledge of footwear
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consistently recognized through customer surveys
- Led district in digital sales in high volume store
- Assisted leadership in training of new hires
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained a high level of product knowledge, providing accurate information to customers.
Lead Cook
Chartwells Schools Dining Services
12.2021 - 10.2023
- Supervised line cooks to monitor food safety and order accuracy.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took over line positions in event of emergency.
- Taught kitchen staff safety protocols and restaurant standards.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
Cook
Culinart Inc
01.2014 - 02.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Planned lunch, breakfast, as well as special menus for in-house special events and catering.
- Transitioned between breakfast and lunch service.
- Front end cashier
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Customer Service/ Cashier
Lowes Home Improvement
12.2010 - 05.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Answered telephone calls at customer service desk
- Assisted customers with internet orders over phone
- Updated customers profiles on computer
- Assisted customers with any issues that might occur
Bank Teller
T.D. Bank N.A
07.2007 - 06.2009
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Responsible for verifying bank vault as well as teller drawers at end of banking day
- Processed customer transactions promptly, minimizing wait times.
- In charge of keeping up customer service standards with tellers
Cashier, Sales Associate, Department Specialist
GAP Outlet
02.2005 - 07.2007
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed inventory counts and ordered merchandise.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
A.A.S - Culinary Arts Architecture
Culinary Arts Institute
Jersey City, NJ05.2012
Skills
- MS Office Proficiency
- Customer Retention Strategies
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Scheduling Equipment Repairs
- Equipment Purchasing
- Food Preparing, Plating and Presentation
Timeline
Cook
Resturant Associates
10.2023 - Current
Lead Cook
Chartwells Schools Dining Services
12.2021 - 10.2023
Customer Service Associate
Nike
10.2016 - 12.2023
Cook
Culinart Inc
01.2014 - 02.2020
Customer Service/ Cashier
Lowes Home Improvement
12.2010 - 05.2013
Bank Teller
T.D. Bank N.A
07.2007 - 06.2009
Cashier, Sales Associate, Department Specialist
GAP Outlet
02.2005 - 07.2007
A.A.S - Culinary Arts Architecture
Culinary Arts Institute