Race & Sports Supervisor
Station Casinos - Red Rock
11 2016 - Current
- Mentored newly hired employees on operating equipment, safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Prepared reports for management regarding status and progress of sportsbook activities.
- Shared current information about handicaps, point spreads and money lines with customers and staff.
- Tracked odds and payoffs to correctly handle wagers.
- Explained different types of wagers and helped new bettors make choices.
- Maintained and updated betting boards for customers tracking bets.
