April England
Las Vegas
Summary
Highly motivated individual with a desire to take on new challenges. Known for high productivity and efficient task completion. Specialized in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to ensuring positive work environments and achieving goals. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
14
14
years of professional experience
Work History
Sports Book Supervisor
Caesars Digital/William Hill/Caesars Entertainment
Las Vegas
12.2017 - 12.2025
- Working knowledge of all regulatory paper work related to Gaming Regulations; Title 31, Multiple Transaction Log (MTL), Exceptions etc. and documentations in regarding daily sports book operations.
- General knowledge of professional sports leagues, collegiate sports conferences and those teams associated with.
- Good Ambassador for the property promoting the company brand.
- Manage daily activities and business levels of the sports book such as scheduling, and maintaining a compliant, competent workplace.
- Daily interaction with patrons; regular and new, ensuring good relations.
- Resolved customer inquiries and complaints to maintain service standards.
- Collaborated with management on strategies to boost team morale and engagement.
- Oversaw inventory
- Trained new employees on company policies and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Poker Dual Rate Supervisor/Poker Dealer
Caesars Entertainment
Las Vegas
05.2012 - 07.2025
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Dealt and inspected cards and monitored players to ensure fair and appropriate play.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Supervised daily operations of poker gaming tables and staff.
- Trained and mentored dealers on game procedures and customer service.
Sports Book Ticket Writer
Caesars Entertainment
Las Vegas
01.2013 - 11.2017
- Collected Race and Sports wagers while maintaining a balanced drawer.
- Ensuring supervisors have complete paperwork for MTL transaction recordings.
- Providing excellent customer service by accommodating to patrons needs.
- Knowledge of Race and Sports related topics and gaming rules and regulations.
- Assisted customers with placing bets and answering inquiries.
- Handled cash transactions, ensuring proper cash management protocols were followed.
- Trained new staff on ticket writing procedures and customer interaction protocols.
- Actively monitored betting activity at assigned windows throughout the day in order to identify any suspicious behavior or potential violations of policy.
- Managed cash drawer and reconciled daily transactions for accuracy.
Skills
- Cash Handling
- Guest Relations
- Clerical and Computer
- People Skills
- Customer Service
- Table Games and Race and Sports Knowledge
- Gaming Rules and Regulations
- Team Player
- Team leadership
- Conflict resolution
- Time management
- Team building
- Coaching and mentoring
References
- Priscilla Dougherty- Keno Specialist- 702-613-6586
- James Gallagher- District Manager- 702-601-8679
- Rachel Griffin-Business Management- 214-404-6427
Timeline
Sports Book Supervisor
Caesars Digital/William Hill/Caesars Entertainment
12.2017 - 12.2025
Sports Book Ticket Writer
Caesars Entertainment
01.2013 - 11.2017
Poker Dual Rate Supervisor/Poker Dealer
Caesars Entertainment
05.2012 - 07.2025