Bambi Drake
Kalispell,MT
Summary
Achieved high levels of reliability and attention to detail, contributing to overall team success. Mastered new skills rapidly in fast-paced settings. Enhanced customer service operations by effectively managing multiple tasks simultaneously.
Overview
15
15
years of professional experience
Work History
Book Keeper, Casino Runner , Server
Shamrock Casino
10.2023 - Current
- Achieved efficient ticket payout processing and cash exchange operations, contributing to overall financial integrity. Delivered cocktails to patrons, enhancing their experience through exceptional service. Collaborated with team members to swiftly identify and resolve customer issues, improving satisfaction rates. Executed accurate data entry and balanced financial records, ensuring seamless bank transactions and deposits.
Bartender Casino Runner, Server
Rainbow Bar and Casino, Kalispell
12.2015 - 07.2024
- Oversaw ticket payout processes and money exchanges to maintain operational efficiency. Coordinated with team members to enhance customer service experiences. Addressed and resolved issues to ensure guest satisfaction.
Administrative receptionist
Community Action Partnership , (LIEAP)
07.2010 - 07.2012
- Achieved high customer satisfaction by effectively managing communication processes and responding to phone inquiries. Streamlined data entry and filing operations, resulting in improved documentation accuracy. Elevated client experience by facilitating low-income energy assistance applications with attentive service.
Education
General Education High School - undefined
Skills
- Team player attitude
- Cash handling expertise
- Stress tolerance
- Surveillance monitoring
- Basic math proficiency
- Casino terminology
- Documentation and reporting
- Troubleshooting
- Hospitality and accommodation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Sports knowledge
- Reliability
- Multitasking Abilities
- Excellent communication
- Decision-making
- Cash handling
- Verbal communication
- Customer relationship development
- Accurate record keeping
- Self motivation
- Conflict resolution
- Computer literacy
- Machine operation
- Communication skills
- Game operation
- Ticket scanning
- Compute amounts
- Maintain rules
- Problem-solving aptitude
- Adaptability
- Physical stamina
- Time management abilities
- Effective communication
PROJECTS & EXTRACURRICULAR
Madison Dry Wall Dry wall tape and texture, Spotting screws, Prefill, papering floors, mixing mud, driving a trailer. Inside Outside up side down Cleaning Cleaned windows, detailed orientated work for high end clients. Lawn Service lawn mulch, work machinery to mow yards, Landscape, and planting trees.
Timeline
Book Keeper, Casino Runner , Server
Shamrock Casino
10.2023 - Current
Bartender Casino Runner, Server
Rainbow Bar and Casino, Kalispell
12.2015 - 07.2024
Administrative receptionist
Community Action Partnership , (LIEAP)
07.2010 - 07.2012