Tyler Nicoson
Summary
Driven professional with a proven track record at Victorian Casino, adept in cash handling and maintaining high stress tolerance. Excelled in enhancing customer satisfaction and managing teams at Glacier Glass, showcasing exceptional surveillance monitoring and a team player attitude. Achieved significant improvements in service delivery and dispute resolution, focusing on results without exceeding a numerical percentage.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Casino Runner
Victorian Casino
07.2019 - 05.2024
- Enhanced the gaming experience for patrons with prompt attention to their needs and timely resolution of any issues.
- Managed high-pressure situations effectively, remaining calm during disputes or incidents requiring immediate action from management or security personnel.
- Demonstrated an extensive understanding of various games offered within the casino facility.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly, approachable demeanor.
Manager
Glacier Glass
09.2015 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Custodian
The Gold Boy/ Dirty Boy Laundry
08.2014 - 04.2015
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Education
Flathead Highshcool
Kalispell, MT05.2011
Skills
- Team player attitude
- Cash handling expertise
- Stress Tolerance
- Surveillance monitoring
Certification
- [Certicate of Appreciation], [The Victorian Casino]
- [-1/23 -3/24]
Timeline
Casino Runner
Victorian Casino
07.2019 - 05.2024
Manager
Glacier Glass
09.2015 - 07.2019
Custodian
The Gold Boy/ Dirty Boy Laundry
08.2014 - 04.2015
Flathead Highshcool
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