Alicia Coursey

• Demonstrated an extensive understanding of various games offered within the casino facility.
• Streamlined transaction processes for customers by quickly identifying optimal payment methods based on individual preferences.
• Promoted responsible gambling practices, providing information on available resources when necessary.
• Increased accuracy in financial reporting by diligently tracking gaming transactions and reconciling daily sales reports.
• Supported casino security efforts by promptly reporting suspicious behavior or potential threats to management.
• Managed high-pressure situations effectively, remaining calm during disputes or incidents requiring immediate action from management or security personnel.
• Contributed to a positive work environment by maintaining professionalism and fostering relationships with coworkers and supervisors.
• Developed rapport with regular patrons, creating a welcoming atmosphere that encouraged return visits.
• Aided in the training of new staff members, sharing knowledge of casino procedures and best practices for customer service excellence.
• Improved customer satisfaction by providing exceptional service and maintaining a friendly, approachable demeanor.
• Assisted in smooth casino operations by efficiently handling cash transactions and accurately recording financial activities.
• Handled sensitive customer complaints with discretion, working towards satisfactory resolutions while upholding company policies.

Handled food preparation and service for guests.

• Enhanced customer satisfaction by providing efficient and friendly food service.
• Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
• Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
• Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
• Cultivated warm relationships with regular customers.
• Increased sales by upselling appetizers, desserts, and specialty beverages.