Summary
Overview
Work History
Education
Skills
Timeline
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DAVID EMMANUEL VAZQUEZ PEREZ

Las Vegas,NV

Summary

Proven performer consistently achieves sales objectives in high-pressure environments through exceptional communication skills, comprehensive product knowledge, and robust customer relationship management capabilities.

Overview

6
6
years of professional experience

Work History

Limousine Chauffeur

Caesars Palace Hotel And Casino
Las Vegas , NV
05.2025 - Current
  • Provided safe and timely transportation for guests in luxury vehicles.
  • Maintained cleanliness and appearance of vehicles to ensure guest satisfaction.
  • Coordinated schedules with hotel staff to optimize transportation efficiency.
  • Monitored traffic conditions to select the best routes for timely arrivals.
  • Adhered to all safety regulations and company policies during operations.

Risk Operations Team Lead

DraftKings
Las Vegas, NV
02.2023 - 05.2025
  • Mentored and developed associates through continuous feedback and regular check-ins.
  • Analyzed fraud trends to inform recommendations for enhanced prevention processes.
  • Leveraged tools and reports to detect and uncover fraudulent activities.
  • Reviewed player deposit and withdrawal transactions to identify potential fraud risks.
  • Collaborated with Fraud Support and Customer Experience to resolve player restrictions.
  • Identified innovative methods for fraud detection, partnering with product and engineering teams.
  • Ensured compliance with anti-money laundering regulations, including Know Your Customer (KYC).
  • Provided data-driven recommendations for implementing new fraud alerts and controls.

Customer Experience Associate

DraftKings
Las Vegas, NV
02.2022 - 02.2023
  • Demonstrated extensive product knowledge to deliver exceptional customer service.
  • Facilitated account registration processes for customers.
  • Assisted VIP customers promptly to enhance satisfaction.
  • Resolved account restrictions, ensuring seamless access for customers.
  • Communicated effectively with customers via phone, email, and chat channels.

Sales Specialist

Cox Communications
Las Vegas, NV
11.2019 - 02.2022
  • Identified customer needs to deliver targeted product solutions and promotions within budget.
  • Enhanced customer purchasing experiences to drive consistent revenue growth.
  • Developed customized sales techniques to effectively sell and upsell services to clients.
  • Cultivated key customer relationships to boost overall sales performance.
  • Maintained up-to-date knowledge of company products and services to align with sales objectives.
  • Provided exceptional service to create numerous sales opportunities.
  • Exceeded monthly revenue targets by acquiring new accounts and maximizing existing ones, while excelling in quality metrics.

Education

Business Administration and Management

University of Nevada Las Vegas
Las Vegas, NV

Skills

  • Relationship selling and prospecting
  • Customer needs assessment
  • Customer retention strategies
  • Service orientation
  • Dispute resolution
  • Communication proficiency
  • Negotiation skills
  • Time management
  • Fluent in Spanish

Timeline

Limousine Chauffeur

Caesars Palace Hotel And Casino
05.2025 - Current

Risk Operations Team Lead

DraftKings
02.2023 - 05.2025

Customer Experience Associate

DraftKings
02.2022 - 02.2023

Sales Specialist

Cox Communications
11.2019 - 02.2022

Business Administration and Management

University of Nevada Las Vegas
DAVID EMMANUEL VAZQUEZ PEREZ