DAVID EMMANUEL VAZQUEZ PEREZ
Las Vegas,NV
Summary
Proven performer consistently achieves sales objectives in high-pressure environments through exceptional communication skills, comprehensive product knowledge, and robust customer relationship management capabilities.
Overview
6
6
years of professional experience
Work History
Limousine Chauffeur
Caesars Palace Hotel And Casino
Las Vegas , NV
05.2025 - Current
- Provided safe and timely transportation for guests in luxury vehicles.
- Maintained cleanliness and appearance of vehicles to ensure guest satisfaction.
- Coordinated schedules with hotel staff to optimize transportation efficiency.
- Monitored traffic conditions to select the best routes for timely arrivals.
- Adhered to all safety regulations and company policies during operations.
Risk Operations Team Lead
DraftKings
Las Vegas, NV
02.2023 - 05.2025
- Mentored and developed associates through continuous feedback and regular check-ins.
- Analyzed fraud trends to inform recommendations for enhanced prevention processes.
- Leveraged tools and reports to detect and uncover fraudulent activities.
- Reviewed player deposit and withdrawal transactions to identify potential fraud risks.
- Collaborated with Fraud Support and Customer Experience to resolve player restrictions.
- Identified innovative methods for fraud detection, partnering with product and engineering teams.
- Ensured compliance with anti-money laundering regulations, including Know Your Customer (KYC).
- Provided data-driven recommendations for implementing new fraud alerts and controls.
Customer Experience Associate
DraftKings
Las Vegas, NV
02.2022 - 02.2023
- Demonstrated extensive product knowledge to deliver exceptional customer service.
- Facilitated account registration processes for customers.
- Assisted VIP customers promptly to enhance satisfaction.
- Resolved account restrictions, ensuring seamless access for customers.
- Communicated effectively with customers via phone, email, and chat channels.
Sales Specialist
Cox Communications
Las Vegas, NV
11.2019 - 02.2022
- Identified customer needs to deliver targeted product solutions and promotions within budget.
- Enhanced customer purchasing experiences to drive consistent revenue growth.
- Developed customized sales techniques to effectively sell and upsell services to clients.
- Cultivated key customer relationships to boost overall sales performance.
- Maintained up-to-date knowledge of company products and services to align with sales objectives.
- Provided exceptional service to create numerous sales opportunities.
- Exceeded monthly revenue targets by acquiring new accounts and maximizing existing ones, while excelling in quality metrics.
Education
Business Administration and Management
University of Nevada Las Vegas
Las Vegas, NVSkills
- Relationship selling and prospecting
- Customer needs assessment
- Customer retention strategies
- Service orientation
- Dispute resolution
- Communication proficiency
- Negotiation skills
- Time management
- Fluent in Spanish
Timeline
Limousine Chauffeur
Caesars Palace Hotel And Casino
05.2025 - Current
Risk Operations Team Lead
DraftKings
02.2023 - 05.2025
Customer Experience Associate
DraftKings
02.2022 - 02.2023
Sales Specialist
Cox Communications
11.2019 - 02.2022
Business Administration and Management
University of Nevada Las Vegas