David Flores
Garden Grove,CA
Summary
Information Technology Specialist with over 10 years of experience supporting enterprise users in secure, compliance-driven environments. Experienced in Microsoft 365, Azure Active Directory, identity & access management, and Tier 2/3 escalation support. Strong background in documentation, policy adherence, and secure handling of sensitive data. Security-certified, with cloud and endpoint management experience. Eligible for security clearance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Systems Consultant (Part-Time / Pro Bono)
All Around Program Services, LLC
West Covina, CA
08.2021 - 08.2025
- Provided Tier 2-level technical support for Microsoft 365 SaaS services (Outlook, Teams, OneDrive, authentication, and access issues), owning issues through resolution, and escalation when required.
- Transferred website/email domain from GoDaddy to Microsoft 365. Provisioned and configured Exchange Online mailboxes. Managed Azure AD user accounts and license assignments. Implemented Multi-Factor Authentication (MFA). Joined endpoints to Azure AD for centralized identity management. Migrated user profiles from local accounts to domain-based profiles for improved security and administrative control.
- Diagnosed and resolved account synchronization, authentication, and data access issues, documenting root causes and resolutions.
- Coordinated with third-party vendors for network cabling and infrastructure deployment.
- Deployed and managed laptops, printers, and conferencing systems using Intune for device management and policy enforcement.
- Created internal IT documentation and user guidance, reducing repeat support requests.
Senior System Analyst (Contract via Robert Half)
Pacific Specialty Insurance Co.
Anaheim, CA
06.2018 - 08.2018
- Managed 30+ virtual servers with 99.9% uptime in a production environment
- Resolved 90% of Tier 3 support issues on first contact, including application access and system errors
- Enhanced identity and access management by configuring Azure AD and MFA
- Partnered with infrastructure and application teams to troubleshoot and remediate escalated issues
Senior System Analyst (Contract via Robert Half)
CK Franchising, Inc. DBA
Irvine, CA
02.2018 - 05.2018
- Provided technical support for 100+ users across multiple departments
- Authored and maintained IT documentation, reducing recurring issues and support volume
- Streamlined hardware repair workflows, reducing resolution time by 30%
Help Desk Analyst / Jr. Systems Administrator
KBI Recycling / Retriev Technologies
Anaheim, CA
07.2012 - 09.2017
- Delivered remote Tier 1 and Tier 2 support for the U.S. and Canadian offices.
- Supported SaaS and on-prem systems, including user access, application issues, and endpoint troubleshooting.
- Managed enterprise antivirus and backup systems for over 200 endpoints, ensuring compliance with internal security policies, and reducing security incidents.
- Implemented and supported hardware, software, and network infrastructure.
- Maintained accurate ticket documentation and user communication throughout issue lifecycles.
Education
Bachelor of Science - Business Administration - Information Systems
California State University, Dominguez Hills
Post Graduate Certificate - Cloud Computing
Texas McCombs School of Business
Cybersecurity Bootcamp -
Springboard
Skills
- Support & Systems
- Tier 2/3 Technical Support
- SaaS Support
- Windows Server
- Active Directory
- Azure AD
- Microsoft 365
- Cloud & Tools
- AWS
- Intune
- Exchange Admin Center
- OneDrive for Business
- MFA
- Identity & Access Management
- Security
- Zero Trust Concepts
- Endpoint Security
- Firewall Management
- Professional
- Troubleshooting
- Root Cause Analysis
- Documentation
- Customer Communication
Certification
- Security+, CompTIA
- Certified Cloud Practitioner, AWS
Timeline
IT Systems Consultant (Part-Time / Pro Bono)
All Around Program Services, LLC
08.2021 - 08.2025
Senior System Analyst (Contract via Robert Half)
Pacific Specialty Insurance Co.
06.2018 - 08.2018
Senior System Analyst (Contract via Robert Half)
CK Franchising, Inc. DBA
02.2018 - 05.2018
Help Desk Analyst / Jr. Systems Administrator
KBI Recycling / Retriev Technologies
07.2012 - 09.2017
Bachelor of Science - Business Administration - Information Systems
California State University, Dominguez Hills
Post Graduate Certificate - Cloud Computing
Texas McCombs School of Business
Cybersecurity Bootcamp -
Springboard