David Giuliano Derteano
Overview
3
3
years of professional experience
Work History
Onboarding Client Specialist
SPECTRIO
Tampa, FL
10.2021 - Current
- Onboarded more than 1000 clients in 3 years, with daily average of 3-4 onboarding training sessions.
- Managed the onboarding process for Tier 1 clients such O'Reilly, The Joint Chiropractic, SpeeDee, Jiffy Lube, Michelin and Federal Heath Visual Communications with average MRR of over $32,000
- Recipient of the Spectricorn Award for Q1 2023, an esteemed quarterly recognition bestowed upon the team member who exemplifies Spectrio's core values with excellence.
- Achieved the title of MVP 5 times for average rating of 4.88/5 client satisfaction
- Effectively resolved over 3000 NetSuite cases in 3 years spanning from sales fulfillment to overseeing complete client transitions.
- Upsold more than 300 SaaS products and services including platform upgrade and devices
Client Management Intern
INTERBRAND
New York, NY
06.2021 - 08.2021
- Shadowed client manager and gained exposure by attending daily internal work sessions
- Submitted 20+ brand design submissions under 24 hours for 2021 Red Dot Awards.
- Collaborated in various projects and kick-off calls requiring project management with clients like Moody's, CITI and AT&T Co and Bally.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Education
Associate of Applied Science - Business Management, Marketing
Borough of Manhattan Community College
New York, NYBachelor of Art - Italian Language & Literature
City College Of New York
New York, NYTimeline
Onboarding Client Specialist
SPECTRIO
10.2021 - Current
Client Management Intern
INTERBRAND
06.2021 - 08.2021
Associate of Applied Science - Business Management, Marketing
Borough of Manhattan Community College
Bachelor of Art - Italian Language & Literature
City College Of New York