David H Johnson, Jr
Lawrenceville,GA
Summary
Communicating clearly with clients, providers, insurance representatives, and internal teams to gather accurate information, assess needs, and coordinate timely next steps. Brings a strong understanding of insurance workflows, claim-related documentation, service eligibility, referrals, and follow-up requirements. Known for maintaining organized records, managing multiple priorities, and delivering clear, actionable handoffs that help clients and stakeholders move forward efficiently.
Overview
25
25
years of professional experience
Work History
Sales Development Representative
Telenet Marketing Solutions - Finastra/Lenovo/HPE
Athens, GA
11.2025 - Current
- Qualify inbound and outbound leads using discovery questions and basic fit criteria.
- Update CRM records with accurate contact details, call outcomes, and follow-up actions.
- Coordinate meetings between prospects and account teams while confirming availability and next steps.
- Present product information clearly and adapt conversations to each prospect's needs and questions.
Claims Consultant
Hancock Claims Consultants
Alpharetta, GA
05.2024 - 09.2024
- Tracked in unresolved claim activity to keep cases moving and reduce avoidable delays.
- Processed 55 client claims weekly while maintaining accurate documentation and timely follow-up.
- Streamlined claims handling through improved processes, workflows, and team procedures.
- Conducted risk assessments, reviewed policy benefits, and recommended appropriate coverage options.
- Guided clients through insurance policies, verified coverage details, and supported informed decisions using strong customer service and attention to detail.
- Coordinated communication between clients, adjusters, and examiners to expedite claim resolutions without unnecessary delays.
- Maintained files, processed paperwork, analyzed investigation findings, and coordinated field investigations with strong computer literacy and MS Office skills.
Server
Henrys Restaurant
Atlanta, GA
04.2022 - 11.2023
- Delivered food and beverages promptly while balancing multiple tables and individualized guest needs.
- Supported coworkers during peak hours to keep service moving and strengthen team productivity.
- Used POS system to place orders, manage bills, and process complimentary items with accuracy.
- Maintained clean dining areas, restocked supplies, and followed food-handling and safety procedures.
- Coordinated with kitchen staff during slow and busy periods to keep orders moving and guests satisfied.
Administrative Assistant
Rozetta Mowery - Author, Speaker, Advocate
Clearwater, FL
01.2007 - 12.2017
- Handled multi-line phone calls, routed messages, greeted visitors, and managed phone, email, mail, and fax correspondence.
- Coordinated calendars, meetings, travel arrangements, and supporting documents while balancing executive priorities and conflicts.
- Maintained accurate records through data entry, database updates, filing, and records review across confidential company information.
- Processed expense reports and invoices, gathered data for financial reports, and supported accurate budgeting documentation.
- Coordinated special projects, facilitated team meetings, supported event logistics, and organized a company event for over 50 participants.
Provider Services Specialist
TechHealth
Tampa, FL
08.2004 - 06.2007
- Maintained 100% insurance verification accuracy to support prompt billing and reduce claims processing delays.
- Processed 40 provider inquiries per day while maintaining responsive service across email, telephone, and written correspondence.
- Audited provider files and updated directories, contact details, and service offerings to support compliance and accuracy.
- Streamlined follow-ups with providers and customers, resolving service requests and reinforcing consistent communication.
- Collaborated with claims, customer service, and network management teams to resolve complex provider issues faster.
- Managed high-volume caseloads by prioritizing deadlines, maintaining records, and producing provider performance reports in MS Office.
- Improved credentialing, contract generation, and claims workflows by applying accurate records review and operational best practices.
Information Referral Specialist II
PharMerica
Tampa, FL
08.2004 - 06.2007
- Managed 30 patient interactions per day while delivering accurate referral guidance and timely support.
- Maintained detailed client interaction records to support follow-up, ongoing support, and accurate case tracking.
- Developed and updated resource databases to keep referral information current and reliable for clients.
- Verified patient insurance eligibility, entered patient information into the system, and handled incoming calls, appointments, and medical records filing.
- Conducted needs assessments to identify appropriate referrals and connected patients with specialists, partner agencies, and internal departments.
- Collaborated with team members to streamline referral workflows, share case knowledge, and maintain professionalism in client communication.
Insurance Verification Representative
Liberty Medical Supply Pharmacy / Medco Health
Port St Lucie, FL
01.2002 - 01.2004
- Processed 80 insurance verifications weekly with accurate coverage checks for patient services.
- Built positive client relationships through empathetic communication, clear explanations, and prompt insurance verification support.
- Organized verification documents, maintained electronic records, and updated patient insurance details accurately.
- Verified insurance policies, regulations, and benefits to provide accurate guidance on coverage questions.
- Coordinated billing codes, claims, and payment processing with providers to support accurate reimbursement.
- Managed patient intakes, appointments, reminder calls, and HIPAA-compliant handling of confidential records.
Education
Associate's Degree - Electrical Systems Technology
Gwinnett Technical College
Lawrenceville, GA05-2029
High School Diploma -
Coral Shores High School
Tavernier, FL06-2003
Skills
Client communication, customer service, and stakeholder relationship management
Insurance claims support, including homeowners insurance and workers’ compensation provider services
Information and referral coordination, including timely follow-up on claims and referrals
Case documentation, recordkeeping, and accurate data entry
Confidential handling of sensitive client, provider, and claim information
Administrative support, appointment scheduling, and calendar management
Workflow coordination, task prioritization, and process support
Problem-solving, issue resolution, and proficiency in Microsoft Office and case-management systems
Timeline
Sales Development Representative
Telenet Marketing Solutions - Finastra/Lenovo/HPE
11.2025 - Current
Claims Consultant
Hancock Claims Consultants
05.2024 - 09.2024
Server
Henrys Restaurant
04.2022 - 11.2023
Administrative Assistant
Rozetta Mowery - Author, Speaker, Advocate
01.2007 - 12.2017
Provider Services Specialist
TechHealth
08.2004 - 06.2007
Information Referral Specialist II
PharMerica
08.2004 - 06.2007
Insurance Verification Representative
Liberty Medical Supply Pharmacy / Medco Health
01.2002 - 01.2004
High School Diploma -
Coral Shores High School
Associate's Degree - Electrical Systems Technology
Gwinnett Technical College