David Herzog
El Paso,TX
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Printer Service Technician
SunPrint Management
09.2023 - Current
- Responsible for the daily support of the laser and multifunction printer fleet
- The position is responsible for general maintenance and printer technician support-related tasks
- Printer Service Technician is responsible for thoroughly documenting all relevant information to the service request ticket in a database
- Being the only technician, the position requires you to be a self-starter, require minimal management, and be able to manage a fleet and take care of the business.
Hydraulic/Industrial Hose Technician
Pirtek
04.2023 - 09.2024
- Diagnose and repair leaking hydraulic equipment and machinery
- Hydraulic and industrial hose identification
- Manufacturing and assembling a variety of industrial and hydraulic hose assemblies
- Answer general questions about a product and its application
- Assist with shipping inquiries
- Assist with general inventory inquiries and best practices.
Assistant Store Manager/Technician
Linde Gas & Equipment
11.2015 - 04.2023
- Sales of welding equipment, materials, and supplies to machine shops and other industrial establishments
- Work with clients who have complaints, orders, or require information about products or services purchased from the organization
- Disassemble machines and repair or replace broken parts
- Clean and lubricate parts, order replacement parts, inspect completed repairs, and return equipment to specifications.
Technician
West Texas Office Solutions
09.2019 - 02.2020
- Install new HP printers, configure HP printers on the network, and maintain and ensure the proper function of standalone printers, scanners, or network printers
- Work with clients who have complaints, orders, or require information about products or services purchased from the organization
- Maintaining customer accounts, following up with former customers to ensure satisfaction or to help them reorder additional materials, and learning about new products or services available.
Education
Skills
- Auto Mechanic
- Welding
- Industrial Hose
- Problems Solving
- Communication
- Critical Thinking
Accomplishments
Awarded "Customer is King" 2018-2022
Mentor of the Year Award 2020
Team Innovation Award 2021
Certification
Certified Welding 7 years
Auto Mechanic 10 years
Timeline
Printer Service Technician
SunPrint Management
09.2023 - Current
Hydraulic/Industrial Hose Technician
Pirtek
04.2023 - 09.2024
Technician
West Texas Office Solutions
09.2019 - 02.2020
Assistant Store Manager/Technician
Linde Gas & Equipment
11.2015 - 04.2023
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