David Holland
Collaboration Facilitator
Satsuma,FL
Summary
Organized Facilitator with extensive knowledge of collaboration and conflict management. Dedicated to individualized support, long-term program success and effective problem-solving. .
Overview
42
42
years of professional experience
Work History
Collaboration Facilitator
DOT/FAA
Washington DC
11.2020 - Current
- Responsible for training and fostering collaboration at 56 FAA Air Traffic Facilities
- Interact quarterly with Air Traffic Managers (ATM) and NATCA Facility Representatives (FacRep)
- Interact monthly with ATO Directors, NATCA Regional Vice Presidents (RVP), General Managers and Assistant RVPs
- Teach collaborative skills to new Air Traffic Managers and Facility Representatives, consult with ATMs and FacReps as needed to ensure that collaboration is understood and embraced in their facility.
- Collect data on program efficacy through data analysis and implemented solutions for improvement.
- Supported Joint Sponsors with collaboration issues, liaising between participants about needs.
- Utilized personality assessments to help individuals recognize differences in work styles and aid in their ability to interact more effectively.
Air Traffic Manager
DOT/FAA, Buffalo Niagara International Airport
Cheektowaga, United States, United States
01.2015 - Current
- Responsible for planning and directing all activities at the facility
- Directs a highly technical workforce, including functionally integrated teams of operational and support personnel that provides air traffic control services throughout a geographic area
- Continuously reviews work processes to assure that results meet the agency's mission and the customer's needs, add value to facility services, and are efficiently achieved
- Provides training, coaching, and guidance to subordinates, and is responsible for team building throughout the facility
- Plans work to be accomplished by subordinates
- Sets and adjusts long and short-term priorities
- Approves leave; prepares schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates ensuring equity of performance standards and ratings; gives advice on work and on administrative matters; makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommends/approves selections and transfers; recommends awards or bonuses; approves expenses for overtime, equipment, and personnel within the facility; and identifies and arranges for developmental and other training needs of subordinates
- Communicates and reinforces EEO policies and programs in all areas of responsibilities, including selection, training, and transfers
- Supports and participates in the labor management partnership process and fosters a work environment where all employees are treated in a fair and equitable manner
- Meets or has contact with high ranking military and civilian managers, representatives of the aviation industry, key staff of public interest groups, union representatives, local government managers, professional organizations, and contractors.
- Provided advice based on observations and information from National Weather Service, IFR control facilities, flight service stations and pilots.
- Coordinated with and issued instructions to airport vehicles and personnel.
- Maintained and disseminated records of daily operations.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
Subject Matter Expert and beta tester for PMT
FAA
03.2020 - 04.2021
- Helped develop and test a database for requesting, approving, and tracking requests for availability as well as requests for overtime in support of Subject Matter Experts (SMEs) for any and all of the FAA programs
- Worked with program managers, data programmers and designers, FAA Directors, tech labor, budget and finance, and other Headquarters personnel to produce the best product possible.
Subject Matter Expert
FAA
01.2020 - 07.2020
- Aviation Research Group based out of William J Hughes Technical Center, analyzing the use of Internet Protocol Suite (IPS) in ATC operations, and the subsequent cyber risks involved
- Securing Safety Service Communications using the Internet Protocol Suite (IPS)/Operational Use Case for Cyber Safety Risk Assessment
- Assessing potential end-to-end cyber safety risks associated with the use of IPS/Safety service communications applied to ATC and AOC operations
- Assessing potential end-to-end cyber safety risks associated with the use of IPS/Safety service communications applied to ATC and AOC operations
- The Cyber Safety CAT (CSCAT) safety risk assessment (SRA) of IPS applied to safety services communications related to Air Traffic Control (ATC) and Airline Operations
Management Lead for S804 Consolidation
FAA
01.2015 - 11.2018
- Served as the Management Lead for the S804 consolidation of ERI TRACON to BUF
- I was responsible to coordinate/interact with Tech Ops personnel, automation, budget, plans and requirements, engineering, and FAA Headquarters staff
- I sponsored numerous Collaborative Workgroups dealing with equipment, human factors, and training
- This consolidation was the most successful consolidation to date, coming in almost two months prior to the deadline and several hundred thousand dollars under budget
- BUF CPCs were certified on ERI sector within minimal time saving on per diem and travel from ERI personnel assisting with the transition.
- Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
Operations Supervisor
Buffalo Niagara International Airport
Buffalo, United States, United States
09.2004 - 01.2015
- Responsible for planning and directing operations within delegated areas of responsibility
- Provides first line supervision to a team of developmental and certified professional controllers
- Supervises a staff of air traffic control specialist who are responsible for carrying out air traffic control assignments within a geographic area
- Plans and assigns work to be accomplished by subordinate employees
- Sets work priorities and schedules
- Approves leave; gives advice, counsel, and instruction to employees on both work and administrative matters
- Evaluates performance of employees and recommends performance ratings
- Hears and resolves complaints from employees and refers group grievances and more serious unresolved complaints to a higher level manager
- Identifies and arranges for developmental and other training needs of employees
- Finds ways to improve production or increase the quality of the work directed
- Adjusts staffing levels and work procedures to accommodate resource decisions made at higher levels
- Recommends goals and objectives for the area and tracks accomplishments
- Communicates and reinforces diversity and EEO policies and programs in all areas of responsibilities, including selection, training, and transfers
- Supports and participates in the labor management partnership process, and fosters a work environment where all employees are treated in a fair and equitable manner.
Air Traffic Manager
DOT/FAA, Elmira Corning Regional
Horseheads, United States, United States
07.2014 - 09.2014
- Responsible for planning and directing all activities at the facility
- Directs a highly technical workforce, including functionally integrated teams of operational and support personnel that provides air traffic control services throughout a geographic area
- The work impacts the safe, orderly, and expeditious movement of aircraft as well as segments of the aviation industry
- Continuously reviews work processes to assure that results meet the agency's mission and the customer's needs, add value to facility services, and are efficiently achieved
- Provides training, coaching, and guidance to subordinates, and is responsible for team building throughout the facility
- Plans work to be accomplished by subordinates
- Sets and adjusts long and short-term priorities
- Approves leave; prepares schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates ensuring equity of performance standards and ratings; gives advice on work and on administrative matters; makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommends/approves selections and transfers; recommends awards or bonuses; approves expenses for overtime, equipment, and personnel within the facility; and identifies and arranges for developmental and other training needs of subordinates
- Communicates and reinforces EEO policies and programs in all areas of responsibilities, including selection, training, and transfers
- Supports and participates in the labor management partnership process and fosters a work environment where all employees are treated in a fair and equitable manner
- Meets or has contact with high ranking military and civilian managers, representatives of the aviation industry, key staff of public interest groups, union representatives, local government managers, professional organizations, and contractors.
Subject Matter Expert
FAA
11.2006 - 01.2007
- Introduction of ERAM and interface/flight plan information transfer
- Attended meetings at Cleveland Air Route Traffic Control Center in the development phase of routes and identifying interface issues.
- Conducted data system studies to prepare documentation and specifications for proposals.
ATCS
DOT/FAA, Greater Rochester International Airport
Rochester, United States, United States
09.1991 - 09.2004
- Air traffic controllers are people trained to maintain the safe, orderly and expeditious flow of air traffic in the global air traffic control system
- The position of air traffic controller is one that requires highly specialized knowledge, skills, and abilities
- Controllers apply separation rules to keep aircraft at a safe distance from each other in their area of responsibility and move all aircraft safely and efficiently through their assigned sector of airspace, as well as on the ground.
Organizational Development Consultant (QTP Coordinator)
DOT/FAA, Syracuse Hub
North Syracuse, United States, United States
03.1995 - 09.1998
- Created and facilitated a Facilitator Training Course for the SYR Hub
- Facilitated team building exercises for the SYR Hub QTP team as well as the Eastern Region Steering Committee
- Revised and provided Gatekeeper Training for facility ATMs and FacReps
- Formulated a SYR Hub Strategic Plan.
ATCS
DOT/FAA, Manchester
Manchester, United States, United States
09.1990 - 09.1991
- AIr traffic controllers are people trained to maintain the safe, orderly and expeditious flow of air traffic in the global air traffic control system
- The position of air traffic controller is one that requires highly specialized knowledge, skills, and abilities
- Controllers apply separation rules to keep aircraft at a safe distance from each other in their area of responsibility and move all aircraft safely and efficiently through their assigned sector of airspace, as well as on the ground.
Education
FAA -
FAA Leadership And Learning Institute
03.2018 - 03.2018
FAA -
FAA Leadership And Learning Institute
04.2016 - 04.2016
FAA -
FAA Leadership And Learning Institute
12.2014 - 12.2014
FAA Leadership And Learning Institute
03.2011 - 03.2011
FAA Leadership And Learning Institute
03.2010 - 03.2010
FAA Leadership And Learning Institute
09.2009 - 09.2009
FAA Leadership And Learning Institute
04.2009 - 04.2009
FAA Leadership And Learning Institute
02.2008 - 02.2008
FAA Leadership And Learning Institute
07.1996 - 07.1996
Skills
Curriculum Development
undefinedAffiliations
FAA Managers Association - Member
Timeline
Collaboration Facilitator
DOT/FAA
11.2020 - Current
Subject Matter Expert and beta tester for PMT
FAA
03.2020 - 04.2021
Subject Matter Expert
FAA
01.2020 - 07.2020
FAA -
FAA Leadership And Learning Institute
03.2018 - 03.2018
FAA -
FAA Leadership And Learning Institute
04.2016 - 04.2016
Air Traffic Manager
DOT/FAA, Buffalo Niagara International Airport
01.2015 - Current
Management Lead for S804 Consolidation
FAA
01.2015 - 11.2018
FAA -
FAA Leadership And Learning Institute
12.2014 - 12.2014
Air Traffic Manager
DOT/FAA, Elmira Corning Regional
07.2014 - 09.2014
FAA Leadership And Learning Institute
03.2011 - 03.2011
FAA Leadership And Learning Institute
03.2010 - 03.2010
FAA Leadership And Learning Institute
09.2009 - 09.2009
FAA Leadership And Learning Institute
04.2009 - 04.2009
FAA Leadership And Learning Institute
02.2008 - 02.2008
Subject Matter Expert
FAA
11.2006 - 01.2007
Operations Supervisor
Buffalo Niagara International Airport
09.2004 - 01.2015
FAA Leadership And Learning Institute
07.1996 - 07.1996
Organizational Development Consultant (QTP Coordinator)
DOT/FAA, Syracuse Hub
03.1995 - 09.1998
ATCS
DOT/FAA, Greater Rochester International Airport
09.1991 - 09.2004
ATCS
DOT/FAA, Manchester
09.1990 - 09.1991
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