Davidlee Serrano
Suwanee,GA
Summary
Strategic business development leader with forward-thinking and creative approaches to developing strong relationships with Business Leadership, capitalizing on market conditions and enhancing sales funnels. Seasoned in building key partnerships and customer relationships and employing competitive intelligence to capitalize on business opportunities.
Overview
21
21
years of professional experience
Work History
Global Delivery Manager
Ingram Micro
Irvine, CA
08.2018 - Current
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Coached professional development opportunities for team members with career development plans.
- Established sound partnerships with senior stakeholders to assist business with formulation of strategies, technology investment decisions and solution option selection.
- Worked with iteration managers and project managers to deliver initiatives and products utilizing lean and agile project management methods.
- Supported product owners and delivery teams to invest in application health, balancing application and platform ownership responsibilities with project delivery.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Participated in daily Scrum meetings to update on project progress.
- Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
- Developed Quality Audits to identify and track defects in products prior to mass production.
- Formulated testing scripts to validate and meet business requirements.
- Executed test scripts and recorded results.
Project Manager- Director of Business Development
Andosi
Atlanta, GA
01.2015 - 07.2018
- Cultivated strong relationships with Product Owners, Regional Leads, and Country Executives to meet Regional Needs.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
- Collaborated with coworkers and leaders to facilitate adherence to executive-level changes and enhanced communication throughout various company departments.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
Project Manager
Dynamics 4
Atlanta, GA
03.2009 - 08.2014
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Monitored internal processes to drive efficiency and validity pre- and post-product launch or changes.
- Facilitated system demos, enabling new features and capabilities integrated across products to program stakeholders.
- Solved problems with real business impact, owning setting, building and validating impact hypotheses.
- Formulated testing scripts to validate and meet business requirements.
- Participated in daily Scrum meetings to update on project progress.
Project Manager
Hartsfield Jackson Airport Design
Atlanta, GA
01.2007 - 02.2009
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Drafted project construction schedule and updated as job progressed.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Project Manager
Peachtree Res
01.2003 - 01.2007
- Completed projects on time and within allocated budget.
- Collaborated with internal team throughout customer lifecycle to define and improve on customer support experience.
- Identified insights and designed features to address customer needs.
- Leveraged technical knowledge to navigate functional requirements.
- Designed, built and implemented business solutions using information technology.
- Established relationships with construction manager and contractors to align priorities, goals and objectives using information technology.
Education
Some College (No Degree) -
Clayton State University
Morrow, GASkills
- Sales leadership and training
- Networking
- Regional account management
- Fluent in Spanish
- Training and mentoring
- Analytical problem solver
- Dynamics 365 CE system expert
- Backlog management
- Scrum methodology
- SAFe 5 Agilist & Practitioner
Timeline
Global Delivery Manager
Ingram Micro
08.2018 - Current
Project Manager- Director of Business Development
Andosi
01.2015 - 07.2018
Project Manager
Dynamics 4
03.2009 - 08.2014
Project Manager
Hartsfield Jackson Airport Design
01.2007 - 02.2009
Project Manager
Peachtree Res
01.2003 - 01.2007
Some College (No Degree) -
Clayton State University