David Mei Wu
San Francisco,CA.
Summary
Customer-focused professional with experience supporting travelers, students, and production teams in fast-paced environments. Brings strong communication in English, Mandarin, Cantonese, and Spanish, along with Excel, inventory management, and problem solving skills that support smooth service, organized operations, and positive customer experiences.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Passenger Service Agent
ABM Aviation
07.2025 - Current
- Provided customer service and travel assistance to domestic and international travelers.
- Coordinated with airline staff to facilitate timely transportation and boarding for passengers, enhancing travel experience.
- Supported passengers with mobility needs at San Francisco International Airport, ensuring comfort and accessibility during travel.
- Enhanced passenger experience by effectively communicating travel information in English, Mandarin, Cantonese, and Spanish. in English, Mandarin, Cantonese, and Spanish.
Chocolate Production Assistant
The Good Chocolate - Real Happiness - Zero Sugar - Keto Friendly - Bean to Bar
10.2023 - 05.2025
- Optimized resource allocation for cocoa beans and milk powder through strategic procurement and inventory management, leading to improved availability for production.
- Monitored product quality by analyzing production data, ensuring compliance with industry standards and maintaining product consistency.
- Collaborated with team members to uphold high-quality standards, contributing to seamless production processes.
- Fostered strong client relationships, contributing to increased loyalty and repeat business for The Good Chocolate.
Counselor Assistant
Galileo High School
08.2022 - 06.2023
- Advocated for at-risk students, providing essential resources and guidance under counselor supervision.
- Cultivated strong interpersonal communication by actively engaging with students, parents, and faculty, strengthening community relationships.
- Managed diverse responsibilities in a fast-paced academic environment, improving student support services.
- Assisted counseling staff with administrative tasks and student services, streamlining operations at Galileo High School.
Education
Bachelor of Science - General Business
San Francisco State University
San Francisco, CA06-2027
High School Diploma -
Galileo Academy of Science And Technology
San Francisco, CA06-2023
Skills
- Travel coordination
- Customer service
- Microsoft Excel
- Inventory management
- Problem Solving
Certification
- Certified Front Desk Representative (CFDR), AHLEI-Jl 2026
- Student Success Mentor Training- DE -Mentor Collective
Languages
- English
- Chinese (Mandarin)
- Chinese (Cantonese)
- Spanish
Timeline
Passenger Service Agent
ABM Aviation
07.2025 - Current
Chocolate Production Assistant
The Good Chocolate - Real Happiness - Zero Sugar - Keto Friendly - Bean to Bar
10.2023 - 05.2025
Counselor Assistant
Galileo High School
08.2022 - 06.2023
Bachelor of Science - General Business
San Francisco State University
High School Diploma -
Galileo Academy of Science And Technology