Savannah Adams
144-19 223rd Street Laurelton,NY
Summary
Passenger Service Agent with experience delivering high-quality customer service in fast-paced airport environments. Skilled in passenger check-in, boarding, flight inquiries, and handling complaints or emergencies with professionalism. Known for problem-solving, maintaining a positive attitude under pressure, and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Fenix Logistics
Queens, New York
04.2025 - Current
- Delivered exceptional customer service in a fast-paced environment.
- Check in passengers, manage seat assignments, verify travel documents, and issue boarding passes.
- Conduct boarding, disembarkation, and assist passengers and crew in the FIS/Arrival area.
- Make clear, professional public announcements regarding boarding, delays, gate changes, and safety information.
- Assist passengers with special needs, including wheelchair services, elderly travelers, and unaccompanied minors.
- Resolved a wide range of customer concerns, including rebooking, handling cancellations, managing flight delays, and addressing baggage issues.
- Worked closely with the flight crew, ramp agents, and operations teams, resulting in consistently on-time departures.
Stock associate
Walmart
Valley Stream, New York
03.2022 - 04.2025
- Delivered high quality costumer service in a fast paced environment, assisting 50+ costumers per shift with product inquiries and issue resolution.
- Stocked, organized and replenished merchandise across multiple departments to support store readiness and on-time opening standards.
- Safely lifted, carried and staged merchandise weighing up to 50 lbs, demonstrating the physical stamina required for aviation operations.
- Maintained accuracy, efficiency and professionalism while standing and walking for 8-10 hour shifts.
- Followed safety procedures and operational guidelines to support smooth daily operations and team efficiency.
Education
High School Diploma -
Pathways College Preparatory School
Saint Albans, NY06-2020
High School Diploma -
College of Staten Island
Staten Island, NYSkills
- Passenger interaction and assistance
- Conflict resolution and de-escalation
- Special assistance for passengers (Wheelchairs, elderly and unaccompanied minors)
- Check-in, boarding, and pre-boarding procedures
- Travel document verification
- Boarding pass issuance and seat assignments
- Flight coordination and scheduling
- Baggage handling and ticketing
- Reservations and travel bookings
- Public speaking and announcements
- Multitasking in fast-paced, high-volume environments
- Emergency procedure awareness
- Cash management
Core Competencies
- Consistent attendance and punctuality
- Trusted to work independently during peak travel periods
- Adhered to airline, TSA and airport security procedures
- Provided calm, empathetic support to passengers during delays and cancellations
- De-escalated tense situations while maintaining policy compliance
- Quickly learned airline systems and procedures
- Adapted to rotating assignments between ticket counter, gate and arrivals
- Remained focused during high passenger volume and time sensitive operations
- Maintained performance during long shifts requiring extended standing and multitasking
Timeline
Passenger Service Agent
Fenix Logistics
04.2025 - Current
Stock associate
Walmart
03.2022 - 04.2025
High School Diploma -
Pathways College Preparatory School
High School Diploma -
College of Staten Island