David Odozi

• Provided accurate information to students regarding course offerings and registration processes.
• Assisted in maintaining student records using database management systems.
• Coordinated communication between departments to streamline student services.
• Processed inquiries through multiple channels, ensuring timely responses.
• Supported event planning for workshops and informational sessions.
• Collaborated with faculty to address student concerns effectively.
• Trained new clerical staff on office procedures and software usage.
• Handled sensitive information with discretion while maintaining strict confidentiality protocols.
• Coordinated schedules and appointments, streamlining operations within the office environment.

I worked at the customer service desk where my main responsibilities where to help shoppers with purchases, paying bills, returns, exchanges, sending and receiving money internationally, customer complaints, and other questions in order to ensure customers have a smooth shopping experience.

• Assisted customers with product inquiries and service issues.
• Processed customer orders and returns efficiently.
• Resolved customer complaints with empathy and professionalism.
• Managed high call volumes while ensuring quality service standards.

Managed cash register operations to achieve high transaction accuracy.
Supported customers at self-checkouts, facilitating seamless purchases.
Maintained anorderly and clean checkout area to promote professionalism.
Communicated effectively with customers throughout thestore, addressing needs promptly.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Assisted customers with inquiries and provided product information effectively.
• Maintained cleanliness and organization of checkout area throughout shifts.
• Monitored inventory levels and restocked shelves as needed during shifts.