David O. Enyi

University Hospital

05.2001 - Current

Prioritizes support calls to end users using enterprise ticketing system,manages tickets with frequent updates while escalating and resolving aging tickets.
Routinely perform preventive maintenance to all clinical and administrative workstations with clinical applications.
Performed Windows installation via IPV4 imaging and updates. Install and configure all peripheral devices including printers,scanners, Beaker Label printers and other hardware devices that promotes patient care,
Enhanced patient care by providing clinical support to healthcare professionals, activate and reinstating disable or lockout account.
Mentored junior clinical support staff members on best practices for providing exceptional service while maintaining professionalism under pressure.
Monitor and troubleshoot HL7 data transmission, inspect consistency of incoming messages from various servers and interface in Iris architectures or Egate system.
Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
Ability to ran all payroll jobs utilizing UC4 platform.

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