Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
David Rory Carr-Wire

David Rory Carr-Wire

Fayetteville,NC

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Car Hop

Sonic
Enterprise, AL
08.2015 - 08.2016
  • Answered guest questions and promoted special products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Memorized orders and maintained 75% accuracy in high-traffic times.

Line Cook

McDonald's
Enterprise, AL
03.2014 - 08.2016
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Increased sales by 60%

Lawn Care Specialist

CRS Lawn Care
Enterprise, AL
03.2013 - 08.2016
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Developed lasting customer relationships and grew network over time.
  • Maintained routine landscaping schedules to boost lawn health.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Completed timesheets and project reports on time to maintain client files for future reference.

HELICOPTER REPAIR TECHNICIAN/Sergeant E5

DOD UNITED STATES ARMY
Fort Bragg, NC
09.2016 - Current
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality on $90 million dollar aircraft.
  • Completed repair and maintenance work on 12 aircraft over past year.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Performed work in adherence with aviation regulations and protocols.
  • Followed safety procedures while analyzing issues and working on aircraft.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Developed and implemented effective lesson plans to cover necessary material.
  • Created preventive maintenance and inspection lists and schedules to minimize breakdowns or disruptions in production processes.
  • Investigated and diagnosed causes of breakdowns and developed programs and solutions to reduce or eliminate future occurrences.
  • Maintained property and equipment inventory and crew assignments.
  • Determined necessity and type of additional resources and change of approach and techniques.
  • Developed training programs to improve employee skills and productively utilize labor.
  • Prepared variety of different written communications, reports and documents.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Improved operations through consistent hard work and dedication.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with customers to understand needs and provide excellent service.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Participated in team-building activities to enhance working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Identified issues, analyzed information and provided solutions to problems.

Education

High School Diploma -

Enterprise High School
Enterprise, AL
05.2016

Skills

  • Equipment Troubleshooting and Repair
  • Voltage Meters
  • Professional Relationships
  • Commercial Projects
  • Active Listening
  • Usability Improvements
  • Materials and Labor Costing
  • Inventory Assessments
  • Schedule Preparation
  • Tool and Equipment Maintenance
  • Sales
  • Standard Operating Procedures Understanding
  • Management

Accomplishments

  • Supervised team of 12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • Management Training - 03 Sept 2021 to 29 Sept 2021
  • CH47 helicopter repairer course - 10 Jan 2017 to 12 May 2017


Timeline

HELICOPTER REPAIR TECHNICIAN/Sergeant E5

DOD UNITED STATES ARMY
09.2016 - Current

Car Hop

Sonic
08.2015 - 08.2016

Line Cook

McDonald's
03.2014 - 08.2016

Lawn Care Specialist

CRS Lawn Care
03.2013 - 08.2016

High School Diploma -

Enterprise High School

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David Rory Carr-Wire