Hi, I’m
Yadira Villalpando
Customer Service/ Food
Enid,Oklahoma
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
years of professional experience
Work History
Sonic Drive-In Enid
Car Hop
03.2024 - Current
Job overview
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Adapted quickly to new menu items and promotions to provide up-to-date information to customers.
World Harvest Church Enid
Child Care Leader Volunteer
11.2022 - Current
Job overview
- Assessed individual child needs, creating tailored care plans to support their development effectively.
- Collaborated with other educators to create engaging lesson plans that catered to each child''s unique needs.
- Coordinated special events such as field trips, holiday parties, and family nights to create lasting memories for children under our care.
- Supported children''s emotional well-being through compassionate listening skills and personalized strategies for coping with stress or conflict situations.
- Implemented behavior management strategies to address challenging behaviors while promoting positive social interactions among children.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Cristina Orozco
Pet Sitter
12.2023 - 01.2024
Job overview
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
Education
Enid High SchoolEnid, OK
No Degree from Junior Year in High School
University Overview
- 3.9 GPA
- Extracurricular Activities: Honor Choir
Skills
- Good Communication
- Billingual
- Drive-Thru Experience
- Flexible Schedule
- Strong Work Ethic
- Promptness and Punctuality
- Memory retention
- Phone Etiquette
- Car-Side Service
Timeline
Car Hop
Sonic Drive-In Enid
03.2024 - Current
Pet Sitter
Cristina Orozco
12.2023 - 01.2024
Child Care Leader Volunteer
World Harvest Church Enid
11.2022 - Current
Enid High School
No Degree from Junior Year in High School
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