Sarah A Wagner
Lakeville,OH
Summary
Dynamic professional known for excellent communication and strong work ethic. Experienced in managing customer inquiries and team performance, ready to leverage skills to enhance customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Car Hop
Sonic Drive in
St. Marys, GA
03.2018 - 10.2019
- Supervised daily operations to ensure smooth workflow and team efficiency.
- Assisted in inventory management, maintaining stock levels and minimizing waste.
- Monitored team performance, providing feedback to enhance productivity and morale.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Trained new employees and delegated daily tasks and responsibilities.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Customer Service Representative
Customer Service of America
St. Marys, GA
01.2018 - 06.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service best practices and system usage.
- Managed multi-channel communication including phone, email, and chat to support diverse customer needs.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Camden County High Schooll
Kingsland, GA05-2009
Skills
- Good communication
- Strong work ethic
- Flexible schedule
- Phone etiquette
- Quality assurance
- Salesmanship
- Cleanliness
- Payment processing
- Friendly attitude
- Excellent customer service
- Willing to learn
- Teamwork and collaboration
Timeline
Car Hop
Sonic Drive in
03.2018 - 10.2019
Customer Service Representative
Customer Service of America
01.2018 - 06.2019
High School Diploma -
Camden County High Schooll